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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was terribly tearful and feeling very guilty about...

I was terribly tearful and feeling very guilty about my debt. I was treated with care and support and only practical advice was offered - no recriminations. I came off the call feeling lighter than I had for years. Reviewed on: 6th May 2026

Life changing

StepChange truly gave us a lifeline when we felt completely overwhelmed by debt and didn’t know where to turn. We were at the end of our tether, with the stress and worry affecting every part of our lives. From the very first conversation, they were kind, understanding and completely non-judgemental. They helped us regain control of our finances step by step, explained everything clearly, and made what felt impossible suddenly manageable. The constant anxiety and sleepless nights have gone, and for the first time in a long time we feel hopeful about the future. Thanks to StepChange, our finances are now under control and we finally feel like we can breathe again. We honestly can’t thank them enough for the support, guidance and reassurance they gave us during one of the hardest periods of our lives. I would recommend them to anyone struggling with debt — they genuinely change lives.” Reviewed on: 6th May 2026

I have been with Stepchange for a very long time.

I have been with Stepchange for a very long time. They have always dealt with my queries, giving advice, in the most professional ways. Always sympathetic, caring,kind and a "God sent" for me in my moments of confusion and despair. Reviewed on: 6th May 2026

Step change help me through a tough time in my life...

Step change help me through a tough time in my life and help me too get back on track with my finances. Reviewed on: 6th May 2026

They are very sympathetic and very helpful.

They are very sympathetic and very helpful. They sorted my problems out and went through all my options Reviewed on: 6th May 2026

At a time when finances are stressful this company r...

At a time when finances are stressful this company really helps you out. Reviewed on: 6th May 2026

Get your life back

So easy to use and helped me get my life back in order. Reviewed on: 6th May 2026

Brillant

So polite brillant listening helpful explained it all to me lovely people . Thank you Reviewed on: 6th May 2026

Nice people

Very good to talk to very good friendly people Reviewed on: 6th May 2026

Stepchange helped me set up debt management plan.

Stepchange helped me set up debt management plan online. It helped me to manage.my debits all held in one place. Easy to review and update if there.any changes to your income or.debt has.been.transferred. I can.also monitor how close I am to becoming debt free. Reviewed on: 6th May 2026

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