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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13952 reviews)

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4.95

Based on 13,952 reviews, last reviewed 6th Jun 2025

267800% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange my Heroes When I first called Stepchange they were not judgemental and each time I have needed to call the staff have been very helpful and understanding. My ... Read more Reviewed on: 6th June 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13952)

Review of the StepChange, Debt Management:

Perfectly simple to work through and you're cared for!

I sorted my mums debt put for her via Stepchange. I was talked through her budget which was completed quickly and I was prompted when I wasn't sure about something and that relieved a lot of my mums anxiety knowing that they were helpful and the hard part was already done. Once we'd given the creditor details we were then told what her repayments would be to each account she owed on. It was really that quickly!!! The repayments were more than manageable and the yearly reviews were done by me each time, which only took another few minutes to update her budget. What more can I say, don't fret about your debt, the first step is making that phone call, you won't be judged and you'll be wondering why you didn't do it sooner!!! Reviewed on: 25th May 2025

Unexpected help and advice.

When I had nowhere to turn for advice and help, one of the companies I was dealing with suggested STEPCHANGE. I don’t think I would have coped without their help. I felt they chased the wolves from my door. There aren’t enough superlatives to say how wonderful they are. I had a lot of change to deal with when they stepped in, taking my financial worry and making it a goal to aspire to. Thank you FOO the kind and understanding advisors who make me feel I wasn’t the only person going through this. Reviewed on: 3rd June 2025

Heard a lot about Step Change of family and friends...

Heard a lot about Step Change of family and friends when I contacted them I felt so relaxed. I felt like strongly wanted to help. It’s taking a lot of pressure off me. Yes great glad to have heard of Step Change. Reviewed on: 3rd June 2025

Outstanding Free Service.

Creditors accept StepChange as a reliable service provider. Dealing with StepChange has always been easy and I was never made to feel unimportant. The staff I have dealt with are courteous and understanding. On top of the benifits; the service is free. Reviewed on: 3rd June 2025

Stepchange helped me in my darkest days

Stepchange helped me through my darkest point and into the light again. And begin the journey to a better future. Still work in progress but Without there help and support I would not be here. I advise anyone who needs help or advice to reach out to them. Reviewed on: 3rd June 2025

Has really helped my mental health and the ability t...

Has really helped my mental health and the ability to see a end date Reviewed on: 3rd June 2025

Professional to the extreme

Stepchange has taken a lot of pressure off me. They have acted in a very Professional manner also given me hope for the future.. Each and every person I have had contact with have been extremely helpful. Reviewed on: 3rd June 2025

I was in a very dark place

I was in a very dark place and could no longer face the days and nights of worry, the embarrassment of getting in to debt and then not knowing how to sort it all. I couldn't eat or sleep and my health conditions deteriorated. I was not eating more than toasted bread as I couldn't afford to eat or buy food. I had nobody to turn to or help. Stepchange changed that, gave me support, tackled the creditors, help me budget and slowly but surely I have been clearing my debt through stepchange. You helped me survive and get through the darkest times, you would cope with my tearful telephone conversations and your reassurances. My grandaughter now has a grandma and the will to live longer. Reviewed on: 3rd June 2025

Step Change listen.

Step Change listen. There is no need to be frightened talking to them if you are in debt. They explain the process fully and how they can help. They sort your debts out. They leave you enough so you can still live. You may speak to them at any time, even with regular questions if you are not sure. Reviewed on: 2nd June 2025

So happy with Step change.

So happy with Step change. Felt supported and reassured and am now dept free. Reviewed on: 2nd June 2025

me n a way

Stepchange’ has helped me n a way I could not of imagined and I am really grateful for all of your help THANK YOU Reviewed on: 2nd June 2025

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