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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14516 reviews)

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4.95

Based on 14,516 reviews, last reviewed 9th Jun 2025

322300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The process is straightforward and has been immensel... The process is straightforward and has been immensely beneficial to me. Reviewed on: 9th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14516)

Review of the StepChange, Debt Management:

Massive support

Amazing support from the team for managing my debt. Kept me back on track. Reviewed on: 29th May 2025

Just follow their guidance

I was literally scared but reassured it was the right thing to do. The various people I spoke with were lovely. Reviewed on: 9th June 2025

Blown away by kindness and empathy

kind, caring, compassionate - understanding. non judgemental. Reassuring Reviewed on: 9th June 2025

Kind, calm, non-judgemental and knowledgeable.

The staff are fantastic - I was very weepy and anxious when I finally got in touch with them, and they were so kind, non-judgemental, helpful and calm. They have made the process of sorting out my debt really simple. They explain everything, and are supremely patient. I recommended them to a friend years ago, and they were great then too. And now I've become a customer, I know first hand how helpful and knowledgeable they are. Reviewed on: 9th June 2025

Excellent service and help with anything I have aske...

Excellent service and help with anything I have asked would definitely encourage people in same situation to seek help. Reviewed on: 9th June 2025

They helped manage my debt, reducing stress levels,...

They helped manage my debt, reducing stress levels, good caring staff Reviewed on: 9th June 2025

Experience with StepChange is really good.

Experience with StepChange is really good although you have to wait a minute depending on the time you call to report an issue. But most of the issues can be resolved without calling on the platform. Reviewed on: 9th June 2025

Very kind and understanding staff that dealt with me...

Very kind and understanding staff that dealt with me at my lowest emotionally and suffering mental health Reviewed on: 9th June 2025

All ways approachable and non-judgemental.

All ways approachable and non-judgemental. Reviewed on: 9th June 2025

Debt advice

From start to finish, they made everything so much easier to handle, all i did was fill in a few questions and they made what was an extremely stressful time for me. My journey with step change are always knowledgeable and took my feelings into consideration.I was so worried about things! I was pleasantly surprised by my whole experience, and I would like top thank them from the bottom of Reviewed on: 9th June 2025

It’s a new rebirth.

I don’t felt alone with my problems . Reviewed on: 9th June 2025

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