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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14579 reviews)

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4.95

Based on 14,579 reviews, last reviewed 11th Jun 2025

328300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Help with Debts Help me with my debts and gave me piece of mind Reviewed on: 11th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14579)

Review of the StepChange, Debt Management:

Non judgemental advice regarding debt

A first class service from start to finish, with wise, kind, knowledgeable staff to guide people through the misery of debt, with the goal of managing finances to be debt free. They were a lifeline to me, in the darkest of times. Reviewed on: 5th June 2020

I was really struggling to pay my debts and after on...

I was really struggling to pay my debts and after one phone call with the advisers at Stepchange, my problem was sorted. They were really good and reassuring and managed to get me on a debt management plan. Reviewed on: 10th June 2025

Very kind ,and understanding not judgemental with ve...

Very kind ,and understanding not judgemental with very good advice and support . Reviewed on: 10th June 2025

Very helpful, has generally changed my life for the...

Very helpful, has generally changed my life for the better Reviewed on: 10th June 2025

Six Star Rating, in my opinion!!

I'm reviewing on behalf of my 89 year old father who got into financial difficulties a few years ago, at which time, Step Change were recommended to us. From the very first phone call it immediately felt that they were working for us and had our interests at the forefront, rather than a giant corporate bank. They took us through the process and together we built my fathers plan based on incomings/outgoings. Using their experience they raised questions regarding dads expediture for items not shown on bank statements or infrequent purchases. The outcome was a proposed plan to reduce his debt over time but wasn't going to leave him in difficulties that may lead to further debt, Once we finalised that, Step Change took over and negotiated directly with those organisations who he was indebted to. We were notified that the plan had been agreed and then we simply created a Direct Debit to Step Change for the agreed monthly payment. Beyond that all we have done is annually review the plan to update incomings/outgoings to and refine payments as required. Step Change have been an unbelievable help to my father and I, especially as I manage his finances but live quite some distance away, Thank you Step Change Reviewed on: 10th June 2025

Step change taught me to budget and gave me back my...

Step change taught me to budget and gave me back my self respect. It’s was initially difficult to acknowledge that the had a problem but everyone i spoke to were so courteous and non judgemental . I can not thank you enough. You helped me take back control of my life. Reviewed on: 10th June 2025

caused so much stress

They managed to mix up my creditors and reference numbers. i emailed and telephoned with all these reference numbers ect. and it took 5 months to finally get it all sorted. caused so much stress Reviewed on: 10th June 2025

Everyone so friendly made me feel reassured

Everyone so friendly made me feel reassured Reviewed on: 10th June 2025

StepChange Can Change Your Life

If you are stressed about carrying too much debt, Step Change will walk you through the different options open to you. They also act as a go between with the companies you are in debt to. StepChange have been a great support to me with really helpful and caring staff. Reviewed on: 10th June 2025

The advisors are well trained and extremely empathetic.

The advisors are well trained and extremely empathetic. I had worried about growing debt for a long time but I have less stress now. Reviewed on: 10th June 2025

Great support

It took us 4 years to clear our debt but with the support of Step Change and their staff it all went very smoothly and it took the anxiety and stress out of the process. It was difficult at times and when we had a blip the staff at Step Change guided us through it. It was such a great feeling to see our debt clear. We now have the confidence to go forward. We thank them for all their help and would highly recommend using their services. Reviewed on: 10th June 2025

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