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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14615 reviews)

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4.95

Based on 14,615 reviews, last reviewed 13th Jun 2025

331900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Definitely recommend Excellent customer service and easy to navigate website. Has helped massively with my debt issues Reviewed on: 13th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14615)

Review of the StepChange, Debt Management:

Non judgemental advice regarding debt

A first class service from start to finish, with wise, kind, knowledgeable staff to guide people through the misery of debt, with the goal of managing finances to be debt free. They were a lifeline to me, in the darkest of times. Reviewed on: 5th June 2020

Stepchange is a life saver.

Stepchange is a life saver. it helps to focus on managing money. Because it connects to lenders and helps arrange manageable payment terms. It certainly lessen stress levels. I would have been in a much worse situation without the help of Stepchange. Reviewed on: 12th June 2025

Step change helped me

I couldn’t recommend step change enough. They have helped me massively & got me back on track with my debts. Their customer service is amazing & they’re very empathetic & don’t judge you at all. They really are there to help! Reviewed on: 12th June 2025

Fantastic Debt Management Company

From start to finish it was very easy to navigate online and the customer service was brilliant. Reviewed on: 12th June 2025

Honest, impartial - safe.

Honest, impartial - safe. Using an independent organisation to help makes what is a horrible situation to be in feel a lot more safe. They help because they want to not because they are getting anything out of it. Reviewed on: 12th June 2025

Incredible Support During My Toughest Time

I am extremely satisfied with the service I’ve received from StepChange. From the very beginning, they treated me with respect, compassion, and understanding—something I truly needed while facing the stress and anxiety of debt. Their advisors were knowledgeable and non-judgmental. They took the time to understand my financial situation and provided me with clear, realistic options. Thanks to their support, I now have a manageable plan in place and, more importantly, peace of mind. StepChange has helped me regain control over my finances and feel hopeful again. I honestly don’t know how I would have coped without their guidance. If you’re struggling with debt and don’t know where to turn, I highly recommend StepChange. They make a difficult situation feel a lot less overwhelming. Reviewed on: 12th June 2025

You always give excellent service I am still Recei...

You always give excellent service I am still Receiving your messages and I haven’t left All I wanted to do was reset up my direct debit please contact me so we can resolve my problem with my payment. Thanks Reviewed on: 12th June 2025

Feeling less overwhelmed and on top of it

Feeling less overwhelmed and on top of it Reviewed on: 12th June 2025

New lease of life

My debt management plan really has sorted my life out financially! Reviewed on: 11th June 2025

Wish I had known earlier .

Wish I had known earlier . Cutteous, kind, empathic Reviewed on: 11th June 2025

Never a bad experience, great customer service

Never had a bad experience, I struggle to discuss my finances and the customer assistants are so thoughtful and helpful with organising your money income and expenditure Reviewed on: 11th June 2025

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