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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13815 reviews)

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4.95

Based on 13,815 reviews, last reviewed 28th May 2025

254700% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Like in the darkness of debt Like many, the burden of debt was getting too much and I contacted step change. Everything was easy to set-up, they took care of building a budget and... Read more Reviewed on: 28th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13815)

Review of the StepChange, Debt Management:

I was in a mess and Stepchange saved me

From first telephoning with my monetary problems to today Stepchange have been faultless. Fantastic staff who know their stuff and brilliant customer service skills. Without their guidance I dread to think about my circumstances Reviewed on: 8th July 2020

They have always been there for me with kind underst...

They have always been there for me with kind understanding and help I'm not sure how I would have coped with out them Reviewed on: 28th May 2025

A Relief to have someone else deal with my creditors.

Difficult to get initial contact by phone, but once registered have been very helpful. Developing budget was useful & once payment plan set up, Creditors left me alone. A relief to see a plan in place & to see debt reducing all be it slowly Reviewed on: 28th May 2025

Kind helpful informative and the guiding light when...

Kind helpful informative and the guiding light when one needs this advice for the way forward Reviewed on: 28th May 2025

Always helpful

Every interaction has always been with an understanding and helpful advisor Reviewed on: 28th May 2025

Stepchange are really helpful.

Stepchange are really helpful, they listen and help monitor your debt problems. Reviewed on: 28th May 2025

BEST THING I'VE EVER DONE

I was under water for years, robbing Peter to pay Paul when I seen a TV advert for Step Change. They didn't judge, just gave me advice and support and helped me deal with my financial situation. I'm now 3 months away from being debt free for the first time in 25 years! I can't tell you how that feels! Thank you Step Change - you really did save me life, and I only wish I had contacted you sooner. PLEASE make contact with them if you're struggling - best thing I ever done. Reviewed on: 28th May 2025

Step change made a massive difference to our lives.

Step change made a massive difference to our lives. It got us back in control, there help was great, talked us through all the steps, what would happen and when and if any problems arose with our creditors they gave us advice. My phone would be ringing every hour before they helped, with someone wanting money and it was stressful. Now I got the odd phone call and I know what to say. My life is now going in a positive direction, and will of paid my debts off in just over 4 years. I delayed thinking I could sort my debts out, I wish I had contacted stepchange earlier. We may judge ourselves for our decisions but stepchange didn't. Fantastic service. Reviewed on: 28th May 2025

StepChange has changed my life!

Feel like a weight has been lifted, honestly can’t thank step change enough Reviewed on: 28th May 2025

Brilliant service!

I was recommended to try Stepchange in 2020 as I had credit card debt which was getting on top of me. They make it so easy. I did a budget plan and they look at your outgoings and advise an amount to pay back a month which they then distribute to your creditors. So it’s just one payment a month and this is reviewed annually and changed accordingly (taking into account whether you can afford to pay a bit more or you need to pay a bit less). I am now debt free and highly recommend them. Their advisors are always helpful give a fantastic service. Reviewed on: 28th May 2025

I was up the wall , suffering with depression and a...

I was up the wall , suffering with depression and angsierty . So stepchange helped pull me out of a dark place. In which I will be eternally great fully. Reviewed on: 28th May 2025

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