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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14597 reviews)

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4.95

Based on 14,597 reviews, last reviewed 12th Jun 2025

330200% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Caring patient and non judgement at step change Absolutely fantastic company excellent staff on the phone, friendly understanding patient caring helpful non judgemental just what you need when you'r... Read more Reviewed on: 12th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14597)

Review of the StepChange, Debt Management:

Life saving help

I was very close to a breakdown after spiraling into debt and other unforeseen circumstances. I was referred to Step Change and during my first call I felt like a weight had been lifted, I broke down during the call but I was reassured throughout with full explanations on what to expect. My help was tailormade and I am now one year away from debt free. I am proud to say that I will not be going back to a life of loans or credit cards. When this over donuts will be on me. Reviewed on: 8th July 2020

Efficient and simple

Made the whole process easy and would recommend. Reviewed on: 11th June 2025

I now feel secure again.

Step Changed helped me to deal with my debt. They helped to set up an affordable payment plan. Before step change I was suffering from stress. Sleepless nights.,and a feeling of no way out of my situation. Everyone I have spoken to at step change have been very polite and helpful and have given very positive advice. Thank you. Reviewed on: 11th June 2025

I can honestly say by contacting StepChange they sav...

I can honestly say by contacting StepChange they saved me and my home. I have just paid my debt off and have always had good support whenever I have contacted them whether it was queries or doing my annual review. I would recommend them. Reviewed on: 11th June 2025

"A Lifeline in My Time of Crisis

I was going through a severe mental and financial crisis and didn’t know where to turn. When I contacted StepChange, I was overwhelmed and emotional, but they were incredibly patient, supportive, and understanding throughout the entire process. They helped me arrange affordable payments to all my creditors, taking an enormous weight off my shoulders. The relief I felt was immediate, and over time, my mental health significantly improved. I truly believe that call changed the course of my life. Thanks to StepChange, I was able to regain control and start rebuilding—not just financially, but emotionally as well. I’ve recommended their services to others and will continue to do so, because they gave me my life back. I will always be deeply grateful. Reviewed on: 11th June 2025

An amazing source to help manage your finances

I’m so happy I reached out to StepChange to get the support I needed to manage my debt. They made everything straightforward and easy to understand so I could get a workable debt management plan in place without falling back into old habits Reviewed on: 11th June 2025

They have been super helpful and efficient in organi...

They have been super helpful and efficient in organising our debt and contacting our debtors. The process was easy and the staff are always patient and helpful. I would highly recommend. Reviewed on: 11th June 2025

The stress and money worries this charity has taken...

The stress and money worries this charity has taken away is amazing! Always so helpful when contacting them Reviewed on: 11th June 2025

Don't let debt ruin your life.

Faced with spiralling debts and not seeing a way out I was at the end of my hope and feeling suicidally depressed.. A friend suggested that I speak to Step change and my life changed for the better as a result. All of the calls and letters stopped and I am now making one monthly payment to Step change who then allocate funds to my creditors. Reviewed on: 11th June 2025

Every person that has assisted me have been so helpf...

Every person that has assisted me have been so helpful and kind.They know it’s a massive step for people to take that first step and pick up the phone.My only regret is that I didn’t do it sooner.I feel in control of life again and not afraid to pick up the phone and no more mountains of letters.Changed life for me.. Reviewed on: 11th June 2025

Not impressed

It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number rather than a person and communication is extremely poor regarding decisions made on your behalf. Reviewed on: 10th June 2025

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