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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14619 reviews)

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4.95

Based on 14,619 reviews, last reviewed 14th Jun 2025

332300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange has helped me to get on top of the large... Stepchange has helped me to get on top of the large debt I incurred. It hasn't been 'simple' to get myself to this position but with the advice and gu... Read more Reviewed on: 14th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14619)

Review of the StepChange, Debt Management:

Life saving help

I was very close to a breakdown after spiraling into debt and other unforeseen circumstances. I was referred to Step Change and during my first call I felt like a weight had been lifted, I broke down during the call but I was reassured throughout with full explanations on what to expect. My help was tailormade and I am now one year away from debt free. I am proud to say that I will not be going back to a life of loans or credit cards. When this over donuts will be on me. Reviewed on: 8th July 2020

With you every step of the way (pun intended)

Finished an IVA about a year ago with this company, emergency expenditure and furlough delayed things. But SC were there every step (pun). Always at the end of the phone when needed. Reviewed on: 12th June 2025

Really helped me out , thank you

Really helped me out , thank you Reviewed on: 12th June 2025

Caring patient and non judgement at step change

Absolutely fantastic company excellent staff on the phone, friendly understanding patient caring helpful non judgemental just what you need when you're frightened anxious and worried about debts makes it so much easier to reach out Reviewed on: 12th June 2025

They have really helped and supported me through the...

They have really helped and supported me through the difficult journey of dealing with debt. Would not have managed without them. Reviewed on: 12th June 2025

Stepchange is a life saver.

Stepchange is a life saver. it helps to focus on managing money. Because it connects to lenders and helps arrange manageable payment terms. It certainly lessen stress levels. I would have been in a much worse situation without the help of Stepchange. Reviewed on: 12th June 2025

Step change helped me

I couldn’t recommend step change enough. They have helped me massively & got me back on track with my debts. Their customer service is amazing & they’re very empathetic & don’t judge you at all. They really are there to help! Reviewed on: 12th June 2025

Fantastic Debt Management Company

From start to finish it was very easy to navigate online and the customer service was brilliant. Reviewed on: 12th June 2025

Honest, impartial - safe.

Honest, impartial - safe. Using an independent organisation to help makes what is a horrible situation to be in feel a lot more safe. They help because they want to not because they are getting anything out of it. Reviewed on: 12th June 2025

Incredible Support During My Toughest Time

I am extremely satisfied with the service I’ve received from StepChange. From the very beginning, they treated me with respect, compassion, and understanding—something I truly needed while facing the stress and anxiety of debt. Their advisors were knowledgeable and non-judgmental. They took the time to understand my financial situation and provided me with clear, realistic options. Thanks to their support, I now have a manageable plan in place and, more importantly, peace of mind. StepChange has helped me regain control over my finances and feel hopeful again. I honestly don’t know how I would have coped without their guidance. If you’re struggling with debt and don’t know where to turn, I highly recommend StepChange. They make a difficult situation feel a lot less overwhelming. Reviewed on: 12th June 2025

You always give excellent service I am still Recei...

You always give excellent service I am still Receiving your messages and I haven’t left All I wanted to do was reset up my direct debit please contact me so we can resolve my problem with my payment. Thanks Reviewed on: 12th June 2025

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