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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was depressed but the team were super help .

I was depressed but the team were super help . Now I am managing my finances well. At the end of each month o have enough money to survive without going into a loophole of borrowing Reviewed on: 23rd May 2025

They were fantastic helping me and sorting everythin...

They were fantastic helping me and sorting everything out Reviewed on: 23rd May 2025

Fantastic financial help.

From start to finish Stepchange has helped me get out of a big financial hole that I couldn't manage myself. The staff are brilliant and don't intrude or judge your financial situation. Highly recommend Stepchange. Reviewed on: 23rd May 2025

Very good service always there with the right answer...

Very good service always there with the right answers to any questions you ask Reviewed on: 23rd May 2025

Very friendly and helpful staff.

Very friendly and helpful staff. Quick set up and not much hassle at all. Reviewed on: 23rd May 2025

StepChange gave me my life back

A few years ago, I rang StepChange in tears after being referred by a kind lady at the bank. I had reached a breaking point—no longer able to “borrow from Peter to pay Paul” because Peter wanted his money back. I was completely overwhelmed, ashamed of my debt, and couldn’t see a way out. From the moment I called, I was met with compassion. The advisor I spoke to (whose name I sadly didn’t catch) was incredibly patient and kind as we worked through all the necessary information together. I was nervous and uncertain at first, so I called StepChange multiple times—and each time, I was met with the same kindness and reassurance. Now, a few years on, I’m over £13,000 lighter in debt and past the halfway mark. I no longer dread the post or flinch when the phone rings. Despite living on a budget, I feel freer and more in control than I have in years. I genuinely don’t know what I would have done without StepChange. Thank you from the bottom of my heart. Reviewed on: 23rd May 2025

They put my mind at rest and helped me every step so...

They put my mind at rest and helped me every step soughted out my debt and come up with a plan to pay every one off that I could afford i never Evan had to speak to my debters they did everything. It helped put my mind at ease and helped me start sleeping again with out all the stress and worry Reviewed on: 23rd May 2025

Stepchange has been very helpful in helping me manag...

Stepchange has been very helpful in helping me manage my financial stress which affected me mentally and causing me sleepless nights, I am grateful for their service and also with the flexibility of being able to contact them online is also a relief. Reviewed on: 23rd May 2025

Excellent

excellent give peace of mind all through Reviewed on: 23rd May 2025

Such a brilliant service really helpful and compassi...

Such a brilliant service really helpful and compassionate. Excellent to know it’s a proper recognised organisation too considering all the dodgy ones that advertise. Am always telling people how good it is if you’re struggling Reviewed on: 23rd May 2025

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