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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and reliable service

Very helpful and reliable service Reviewed on: 6th May 2026

HOPE BEYOND

I WAS IN A TERRIBLE BLACK HOLE OF DEBT AND DEPRESSION.I WASN'T THINKING STRAIGHT,COULDN'T SLEEP AND WAS SPIRALLING INTO DISPAIR.I WAS HIDING ALL OF THIS FROM MY FAMILY.STEPCHANGE WAS A LIFEJACKET,I WAS TREATED WITH UNDERSTANDING AND WAS NOT MADE TO FEEL EMBARRASSED.A PLAN WAS DEVISED FOR ME WHICH I HAVE STUCK TO.FOR THE FIRST TIME IN MANY YEARS I WAS ABLE TO FOCUS ON OTHER THINGS.THE PRESSURE WAS OFF,OR AT LEAST MANAGEABLE AND THERE IS A LIGHT AT THE END OF THE TUNNEL.ANYONE IN THIS SITUATION I WOULD ADVISE TO REACH OUT TO STEPCHANGE AND ASK FOR HELP,DON'T SUFFER,THERE IS HOPE. Reviewed on: 6th May 2026

Thank you stepchange

Step change came to me at a time where I was struggling and they really helped me Reviewed on: 6th May 2026

Step Change helped me take control of my finances again

StepChange has been a huge help during a difficult time. They supported me with a debt management plan and made my finances feel manageable again. Friendly, understanding, and very helpful throughout. Reviewed on: 6th May 2026

I was depressed when I think about my inability to p...

I was depressed when I think about my inability to pay my debt when I lost my job, stepchange brought peace into my heart when they came into my rescue Reviewed on: 6th May 2026

Peace is one step away with step to change

I have felt supported, no shaming, blaming only individuals ready to help. Once you address your situation you are guided to pay as you can and not be scared anymore. I got in so much debt as it was so easy, to have all the nice things that others take for granted. Thankyou step to change for guiding. Reviewed on: 6th May 2026

Step change have made it so much easier for us to bu...

Step change have made it so much easier for us to budget due to reducing the amount we paid to each creditor after I lost my job and got into trouble. Would throughly recommend them Reviewed on: 6th May 2026

So helpful

When I was at my lowest and didn't know where to turn they helped me so much. They didn't judge me and helped me every step of the way. I would definitely recommend them to anyone Reviewed on: 6th May 2026

This is the second time I have used the company prev...

This is the second time I have used the company previously when it was known as CCCS always had an excellent service very understanding and non judgemental plus now it can be done on line never had any problems satisfied customer would highly recommend to everyone experiencing debt problems and would always tell friends and family to use StepChange. Reviewed on: 6th May 2026

Fabulous service

Very good experience very much informative Reviewed on: 6th May 2026

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