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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Give them a call - you won't regret it!

StepChange has been amazing. They made a really stressful situation so much easier to handle. No judgment, just clear advice and real help. I finally feel like I’m back in control. If you’re struggling with debt, give them a call—you won’t regret it. Reviewed on: 23rd May 2025

Life changing, it really is.

Life changing, it really is. I was so over whelmed. Living to work and getting nowhere. Stepchange have now given an end date to my debt, I just wished I used them years ago. Reviewed on: 23rd May 2025

It’s helped me to sort out my debt

It’s helped me to sort out my debt Reviewed on: 23rd May 2025

Managing after separation

Everything has been straight forward from the beginning. Reviewed on: 23rd May 2025

Stepchange take away all the worry and stress and se...

Stepchange take away all the worry and stress and set payment plans up with your creditors that are manageable for you. Reviewed on: 23rd May 2025

Difficult times ?

Difficult times. Step change are empathetic, totally understanding of what you’re going through. Great help in difficult times/ situations. Needed help with all finances, fearful, getting sorted with StepChange, was easy, they took the fear of talking about finances away from me! Didn’t worry after the first few sentences, I knew I was making right decision/ choice with StepChange. Reviewed on: 23rd May 2025

Trust StepChange to get you back on track

It was difficult to take the first step and make the call, but I'm glad I did. It was the most sensible thing I did. Once I knew I had the support of StepChange, it took off a load of financial worry from me. Just knowing that I was making manageable monthly payments and that I didn't have to deal directly with my creditors made a huge difference. Reviewed on: 23rd May 2025

Literally changed my life, excellent customer servic...

Literally changed my life, excellent customer service and very knowledgeable and calming representatives Reviewed on: 23rd May 2025

Friendly customer service and easy to talk to

Friendly customer service and easy to talk to Reviewed on: 23rd May 2025

Great people that will help you sorting the finances

Great people that will help you sorting the finances Reviewed on: 23rd May 2025

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