Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16804 reviews)

View other StepChange products

4.95

Based on 16,804 reviews, last reviewed 18th May 2026

100450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change are fantastic and very understanding. Step change are fantastic and very understanding. I would recommend anyone with financial troubles to contact them Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16804)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

It’s an amazing service for people who don’t know wh...

It’s an amazing service for people who don’t know which way to turn after they feel that they are drowning in debt Reviewed on: 27th May 2025

Customer service is awful.

Customer service is awful. if you call them youll be stuck in a queue of 30+ people therefore having to wait atleast an hour or 2. If you email them youll be luck to get a reply within a month. Besides this issue its been smooth Reviewed on: 27th May 2025

I was really struggling and feeling overwhelmed.

I was really struggling and feeling overwhelmed. It was affecting my sleep and I was constantly stressed. After speaking to the very supportive staff and setting a payment plan up I immediately felt like a huge weigh had been lifted from me. I felt like I was in control and could manage my financial situation again. Reviewed on: 27th May 2025

Very helpful & understanding.

Very helpful & understanding. They helped me get back in control with my finances. Reviewed on: 27th May 2025

GREAT PLACE TO HELP YOU WITH FINANCIAL DIFFICULTIES

They take care of all your financial difficulties and give you the best options that suit your criteria. They create a budget to help you understand the process. Their website is easy to move around with clear details on how they can help. Direct Debits make it easier to stay on top of paying off any debts. Overall they are a great company to use for all your financial difficulties Reviewed on: 27th May 2025

StepChange - If you have debts...

If you have debts and don't know how to move forward StepChange will immediately help with clear advice and practical solutions, liaising with creditors as necessary. The staff are consistently friendly, show understanding and are very professional. Reviewed on: 27th May 2025

Overall my Experience with StepChange is excellent

Overall my Experience with StepChange is excellent Reviewed on: 27th May 2025

StepChange changes your life

All round excellence, from empathetic advice over the phone to clearly setting out the debt management plan and allowing you to track one's repayment progress. Lifts much of the pressure on individuals and leaves them recognising that they are not alone. I really would strongly advise anyone finding themselves in financial difficulty to seek support from StepChange. Reviewed on: 27th May 2025

Stepchange relieved a massive amount of stress from...

Stepchange relieved a massive amount of stress from my life. I had about 5 credit cards and 3 loans. Paying off all different amounts at different times of the month. With absolutely no sight of paying any of them off. I was to continue the way i was, i would be paying the credit cards off for the rest of my life. With stepchange, im to be debt free in 3 years. Im already half way through that and very excited for the end date. Reviewed on: 27th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.68 from 6 reviews
Debt Management
from DFH Financial Solutions 3.29 from 3 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub