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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A great experience with ’Stepchange’.

We have had great experiences with’Stepchange’, they have helped us immensely with our finances and we believe making our lives much less stressful, thank you Stepchange. Best wishes, Mark & Patricia Robinson. Reviewed on: 6th May 2026

Great company with customer care

After losing my husband my bank advised me to seek help from Stepchange. They talked me through my financial situation and I have never looked back. Total peace of mind. What would I have done without them. Probably sunk into depression... Reviewed on: 6th May 2026

Stepchange is the very best organisation in the coun...

Stepchange is the very best organisation in the country. They are kind, superb communicators, and make you feel relaxed when all around you seems to be fallin apart. They are simply brilliant. Reviewed on: 6th May 2026

I spoke to a lovely lady as I get very anxious talki...

I spoke to a lovely lady as I get very anxious talking on phone and sorting things out and she talked me all tha way and got it done Reviewed on: 6th May 2026

Excellent Service

I have nothing but high praise for Stepchange ,they have help take away the stress and anxiety i was going through with debt worry ,they have been caring and understanding and their staff are proffessional and very friendly and have put me at ease with my worry ,thank yot so much to Stepchange Reviewed on: 6th May 2026

Stepchange are the best help ever

Stepchange have given the opportunity to ‘get out house in order’ we are OAPs and since retiring our income was not good so needed guidance and help to get back on the road to recovery from our long term debts. We had three credit cards, huge overdraft and overdue bills and Stepchange showed us the way and spoke to our debtors. We now have an affordable way to repay everyone and feel grateful. We now can manage our budget with care and due attention not to get into this mess ever again! No credit cards or overdraft. Thankbyou Stepchange. Reviewed on: 6th May 2026

Stress-free way of clearing debt

Made clearing debt just so much easier and stress free. The anxiety of talking to creditors was wiped away and taken on by themselves. Reviewed on: 6th May 2026

I new start with Stepchange

I was struggling every month juggling bills and always worrying about how I would be able to afford all my payments. I looked how to try and reduce my monthly outgoings and found Stepchange online. The online process was so easy to do and at the end of it my monthly outgoings were massively reduced. Stepchange contact all your creditors for you and it was not stressful at all. Reviewed on: 6th May 2026

Debt advice

Help me didn’t judge my situation and their advice was very good for me and put my mind and some of the worry ease I would highly recommend step change for debt advice and don’t be afraid to ask Usk Reviewed on: 6th May 2026

Get yourself started.

The worst thing about using Stepchange is picking up the phone. Once you're on the phone and talking through everything with someone who’s listening, nonjudgmental, and genuinely helpful, mere weeks later you’re paying back, and finally able to breathe. If you’re in financial trouble, keep panicking, and can’t see a way out, get on the phone. Reviewed on: 6th May 2026

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