Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

View other StepChange products

4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Peace of mind

Peace of mind over my debt made easier by StepChange Pleasent to deal with. Given different options to help clear debt. Reviewed on: 6th May 2026

Amazing company.

Amazing company. Helped me in my hour of need. Reviewed on: 6th May 2026

Excellent organisation who support you every step of...

Excellent organisation who support you every step of the way Reviewed on: 6th May 2026

Excellent service

Easy to deal with and they don't judge you Reviewed on: 6th May 2026

Found lady very patient and understanding

Found lady very patient and understanding Reviewed on: 6th May 2026

Helpful advice and support throughout the whole proc...

Helpful advice and support throughout the whole process. Need to keep in mind that for a phone call, sometimes they're unavailable or have long waiting times due to high demand. Reviewed on: 6th May 2026

Step Change came through for me when all hope was lost!

Step Change came through for me when all hope was lost! I'm so grateful their Debt Management Plan was able to consolidate everything to one payment. I only need to deal with step change and not numerous insensitive creditors Reviewed on: 6th May 2026

Step change sorted my life out when I had no where t...

Step change sorted my life out when I had no where to turn made my dept more affordable real good service would recommend stepchange to anyone in trouble with dept Reviewed on: 6th May 2026

keep things organised....

Reliable updaters and annual review keep things organised. Reviewed on: 6th May 2026

Stepchange helped me when I was at my lowest point

Stepchange helped me sort out my finance when I was at my lowest point, my dept issues had cost my marrage and now alone, every month was seeing me get deeper in dept from unafordable interest rates, my only regreat is that I didn't ask for their help sooner Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt advice
from Business Debtline 4.30 from 26 reviews
Debt solutions
from Back2Credit 4.87 from 2116 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub