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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very Impressed .

Very Impressed with communications. On line application allowed me to complete on own and reduce need to be on the phone for ages. A responsive turnaround to get debt management plan in place. Reviewed on: 6th May 2026

At last a way out

Spent years servicing a recycling debt , got to the point where all my wages went on bills and had to put all the months next month’s living expenses on credit cards ( circa £1000 a month , I had never misses any payments and my credit score was 999, The stark realisation came , as it simply could not carry on , Phoned step change who helped me enormously I my payments are now 20% of what they were , and can now actually start do live a little Reviewed on: 6th May 2026

They are very helpful with helping you to plan a rep...

They are very helpful with helping you to plan a repayment plan which suits you. They do not judge and their advice is helpful. Reviewed on: 6th May 2026

Highly recommend

I was really struggling and my mental health was impacted. Step change have been amazing, paitentant and took alot of my anxiety away Reviewed on: 6th May 2026

Step change is very good to advice what to do do and...

Step change is very good to advice what to do do and whenever I contact them they're very helpful with all my questions and they're always there for you I would recommend to anyone who wants a debt free advice Reviewed on: 6th May 2026

Professional Company

Professional Company but very caring Reviewed on: 6th May 2026

Step change has been life changing.

Step change has been life changing. I was drowning in what felt like a sea of debt with no way out. I am now 18 months into my Debt Plan, which is steadily reducing, I have my life back, and feel totally supported by Strp Change Reviewed on: 6th May 2026

They're helpful for people like us to briefed.

They're helpful for people like us to briefed. Keep it up Reviewed on: 6th May 2026

Friendly, discreet professional service.

Friendly, discreet professional service. Reviewed on: 6th May 2026

After being in debt for a while , i decided to conta...

After being in debt for a while , i decided to contact Step Change. I was worried about making contact and if i could be bothered with all the hassle which this may come with. Contacting STEPCHANGE was the best decision I had made. They explained everything to me in simple terms ( even i could understand this ) it was made easy for me . and i have never looked back. Thank you Stepchange and thank you to all your amazing staff Reviewed on: 6th May 2026

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