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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

My partner mental health was affected by Covid and c...

My partner mental health was affected by Covid and couldn’t work for over two years with this, I struggled financially. Sleepless nights, etc after contacting step change within weeks they put a plan in place for me which is affordable and I haven’t looked back. Would recommend anybody. Reviewed on: 23rd May 2025

StepChange are extremely great in finding the right...

StepChange are extremely great in finding the right debt management plan. The only issue I had was waiting times for the call to be answered and their agents given different advice - it was not consistent and took me a long time running around getting documents I didn't need etc. However, everything ended well despite the little hiccup. Reviewed on: 23rd May 2025

I didnt know where to turn until I found out about s...

I didnt know where to turn until I found out about stepchange I didn't realise they would be able to come up with a solution to my problems and although it's been a challenge at times we have stuck to it and in less than a year will be completely debt free it's hard to see a way out but there always is with stepchange I'd recommend them highly to anyone in debt. Reviewed on: 23rd May 2025

Such a relief

StepChange turned our retirement around. Debts reduced to a more manageable situation Reviewed on: 23rd May 2025

They are very friendly and very helpful

They are very friendly and very helpful Reviewed on: 23rd May 2025

I can’t thank them enough for their help.

I can’t thank them enough for their help. I felt like I was drowning in debt. Now I can sleep at night. Reviewed on: 23rd May 2025

My experience has been very positive.

My experience has been very positive. I was referred to step change at a very difficult time, I was nervous before making the initial contact. And when I did, I was very happy and relieved. All the advisors have ever spoken to/worked with have always been professional, kind and patient with me. So far I have managed to clear two smaller debts. I feel more confident and hopeful to manage my day to day life. I will always be grateful. Reviewed on: 23rd May 2025

No. Embarrassing Qudstions

I found that you helped me with out Questions that made me feel bad as I did feel embarrassed asking for help but you.are me feel that I was not alone a c not to feel that way and only pay what I could not to leave myself short very helpful and mind Reviewed on: 23rd May 2025

One stop shop sort the lot

Great service took control realy professional don’t judge get you on track allowing you to breath again strongly recommend step change Reviewed on: 23rd May 2025

Excellent!!

Step change have really helped dig us out of a financial hole massively! Before speaking to step change I would dread everyday not knowing if I'd have enough money in the bank to pay bills or even get to work. The stress it caused was overwhelming and I just knew something had to change. After speaking to step change who helped recommend a plan and deal with my creditors on my behalf, the stress was gone. One monthly payment paid to step change who then divide it up amongst my creditors was so hassle free I know only have to think about 1 payment a month and I'm so much better off mentally. The stress is gone. If you are struggling with dept PLEASE give them a call. Reviewed on: 23rd May 2025

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