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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I think without StepChange my life has been upside d...

I think without StepChange my life has been upside down they have really changed my situation and circumstances.With the advices very generous and helpful. Reviewed on: 23rd May 2025

Stepchange are a godsend

I had many sleepless nights, step change have completely taken all the worry away for me, I would highly recommend them if you get to how I felt, no more tears, feeling anxious, dreading the next letter. My mind is at ease now. Reviewed on: 23rd May 2025

I was in a desperate state.

I was in a desperate state. Really scared. A friend recommended stepchange. After the phone call I can tell you how relieved I was. I had gone from overwhelmed to calm and grateful Reviewed on: 23rd May 2025

Very helpfull understanding and do no judge you

Very helpfull understanding and do no judge you Reviewed on: 23rd May 2025

Always such a great help, would strongly advise using!

Always such a great help, would strongly advise using! Reviewed on: 23rd May 2025

Stepchange takes away the worry

Stepchange. Took most of the worry and fear away from dealing with creditors. Dealing with them has made it possible to go back to a normal life. Reviewed on: 23rd May 2025

Great service.

Great service. Really helpful. Helped me manage my debts really well. Reviewed on: 23rd May 2025

Satisfy Customer

I am very lucky to come across stepChange Reviewed on: 23rd May 2025

This is a Life Saver.

This is a Life Saver. You just lift the phone and speak with someone and from the start you feel relieved. You get to unload the heavy weight of financial struggles to peace of mind. Reviewed on: 23rd May 2025

Amazing service helped me from dispair for 11 years...

Amazing service helped me from dispair for 11 years it’s helped me cope and survive .Truly a life saver! Reviewed on: 23rd May 2025

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