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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change listen to you

They have helped me alot and sometimes you are stugging to pay they are there to listen and it means alot Reviewed on: 6th May 2026

A life saver.

A life saver. So nice to deal with. Non Judgmental and came up with thye best solution for my needs Reviewed on: 6th May 2026

Great experience always helping hand

Great experience always helping hand Reviewed on: 6th May 2026

Brilliant, understanding and there for you.

From the initial call to the maintenance of my plan, StepChange are outstanding. Kind, calm and understanding - just what you need when you're trying to sort yourself out and may feel really embarrassed. The service not costing is an added bonus as some companies charge a fee to help you which takes money from what you can afford therefore lengthening the plan. It's vital to keep the plan up to date and if you're struggling then be truthful. The hassle from creditors stopped, the relief and safety knowing that everything is taken care of and done properly. Brilliant! Reviewed on: 6th May 2026

Outstanding support, prompt, efficient responses, ex...

Outstanding support, prompt, efficient responses, excellent! Sincere thanks. Reviewed on: 6th May 2026

Fantastic advice

I honestly don't know whether I would be without stepchange, they have been so helpful and made my situation a whole lot easier Reviewed on: 6th May 2026

Respectful

Always helpful at giving solutions to problems always spoken to with respect and understanding Reviewed on: 6th May 2026

Stepchange saved my life

Where do I start? I got into significant debt trying to resolve a health issue in the family. We could not get a diagnosis so we went private and it cost an arm and a leg but I did not care. Maxed out my credit card, got a loan to pay it off and then other loans to pay off the debts and lost a source of income. I then had debts I could not manage well and tried looking for a second job to supplement the income and failed to get one. I was at my wits end and did not know what to do and found StepChange online. Through tears I made an appointment, discussed my options and they helped me every step of the way. Improved my mental health, got me back on my feet and eventually started looking to the future. They saved my life because at a point, I had considered ending it all. Words cannot express how grateful I am for the support I received. Thank you does not cover how grateful I am for their support. Reviewed on: 6th May 2026

I was in a very bad place when my spending got out o...

I was in a very bad place when my spending got out of control, due to several emotional and physical factors occurring at the same time. Spending too much became my therapy and I got into debt,so I turned to Stepchange, having heard that they were good. I was not disappointed. Right from the start they were understanding and so helpful. Basically changed my life. Helped me through everything. They were always just a phone call away which was always answered and someone extremely helpful on the other end instead of constant hassle from banks and credit card companies! They sorted out a monthly payment which I could manage. It hasn’t been easy but it is regularly reviewed and I can see the light at the end of the tunnel. In 2 years time I will be debt free. Reviewed on: 6th May 2026

They helped me consolidate my debt through a stressf...

They helped me consolidate my debt through a stressful period. I’m know on my journey back to financial freedom and with their support it has been very helpful. Reviewed on: 6th May 2026

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