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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Easy to do

Easy to deal with, easy to set up a plan. No worrying just one easy payment each month Reviewed on: 23rd May 2025

Always very helpful and happy to give the relevant a...

Always very helpful and happy to give the relevant advice and information Reviewed on: 7th June 2025

Great guality service helping much to ease financia...

Great guality service helping much to ease financial burden to those in debts like me Reviewed on: 7th June 2025

Simple to in put information.

Their systems are simple to follow and input (information). Reviewed on: 7th June 2025

I can’t thank StepChange enough!!

I can’t thank StepChange enough for all their support and advice. I was trying to cope with things on my own as I didn’t want to worry my elderly parents. StepChange are amazing and helped me with a realistic repayment plan. It prevented things spiralling out of control. I just wish I’d contacted them earlier. Always non-judgmental with a calming, supportive and practical approach. I highly recommend them to anyone struggling with debt. Reviewed on: 7th June 2025

The mindsetter for you finances

They take care of all your debt and provide a payment plan that best suits your finances Reviewed on: 7th June 2025

Good customer service, Patient, good listening.

Good customer service, Patient, good listening. Reviewed on: 7th June 2025

Very friendly and helpful staff.

Very friendly and helpful staff. Reviewed on: 7th June 2025

Just good as got all my bills into one while I was s...

Just good as got all my bills into one while I was struggling before this happened Reviewed on: 7th June 2025

Debt Management Plan

Their service is highly recommended. I couldn’t have found a solution without them. They are very caring and understanding people and understood my situation and my anxiety and distress calmed down once I explained everything and the information given about what I needed to do and moving forward with the next steps. Reviewed on: 7th June 2025

Super service

Fantastic help from professional people. Reviewed on: 7th June 2025

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