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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Superb service

Superb, i am in a substantial amount of debt but after getting in touch with step change it has turned my life around. GIve them a fixed monthly sum and they distribute it out to your lenders fairly. NIt had any hassle. Reviewed on: 6th May 2026

Very good guidence

Very good guidence, don't make you feel stupid Reviewed on: 6th May 2026

I was in a desperate situation with debt which was c...

I was in a desperate situation with debt which was causing anxiety and depression. I went on line and found lots of useful information about StepChange and then I took the big move to do something about my situation. It took me several weeks to get the courage to face my debts but it was easy to set up an account with StepChange and meant that I could return to my form over the week to add information. I was kept fully informed via email and StepChange contacted all my creditors for me and set up an affordable payment to each of them monthly. The relief has been enormous and I would encourage everyone in a similar situation to take those first steps to get help. I no longer feel frightened. Thank you so much StepChange. Reviewed on: 6th May 2026

Step change helped me organise my debts into afforda...

Step change helped me organise my debts into affordable payments and helped chip away a steady rate. Very helpful and reassuring. That i recommended it to a friend that was struggling Reviewed on: 6th May 2026

They were a great help to me.

They were a great help to me. And was very understanding and helpful. Reviewed on: 6th May 2026

Amazing people

The team are fair, professional and show they care. They make you feel better when you’re feeling low. Also they help as much as they can. Reviewed on: 6th May 2026

Debt help

I thought I was never going to see myself out of debt but I took that first step and got help and not looked back. They gave me help structured a repayment plan and gave me the confidence to get my life back on track Reviewed on: 6th May 2026

Don’t think twice please use their help

I have had the help from this company for many years and they’re brilliant. Will listen and advice accordingly. They have really helped my situation . Reviewed on: 6th May 2026

I was at my wits end with money worries.

I was at my wits end with money worries. A friend recommended stepchange and I've been stress free ever since. I now pay one affordable monthly payment . Customer service is excellent. Always ready to listen without judgement. I'm getting closer to being debt free with Stepchange help and support Reviewed on: 6th May 2026

I don’t know how we would’ve coped without StepChange.

I don’t know how we would’ve coped without StepChange. They’ve been so helpful and non judgmental. We fell upon difficult times due to sickness. I do wish we had gone to them a long time ago. We would’ve have debt under control so much sooner. Reviewed on: 6th May 2026

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