Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

View other StepChange products

4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great, highly recommend

Great communication and helpful. Like a weight lifted off my shoulders Reviewed on: 6th May 2026

Fantastic help and there when i need to speak to som...

Fantastic help and there when i need to speak to someone. Reviewed on: 6th May 2026

we had a lot of debt!!

we had a lot of debt that had become unmanageable due to a change in financial circumstances, stepchange took over all of it, dealt with creditors, worked out an affordable payment plan, and although it is a long process to go through all your incomings & outgoings it is absolutely lifesaving, they are brilliant. Reviewed on: 6th May 2026

Professional understanding and personalised solutions

Professional understanding and personalised solutions Reviewed on: 6th May 2026

Very good and easy to use online

Very good and easy to use online Reviewed on: 6th May 2026

Helped me get out of my debt saved me

Helped me get out of my debt saved me Reviewed on: 6th May 2026

Step change has taken my stress away by taken helpin...

Step change has taken my stress away by taken helping me about my debt Reviewed on: 6th May 2026

Very professional, very friendly, helped me immensely

Very professional, very friendly, helped me immensely Reviewed on: 6th May 2026

Constantly getting emails and calls from lenders say...

Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026

Genuinely a helpful and useful service.

I approached StepChange following advice from a good friend when I ran into difficulties. Their help has been more than just structural and financial - it has helped me back on my feet. I look forward to the future now. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from Money Wellness 4.89 from 6091 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub