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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

In debt? Contact StepChange.

Since I can remember I wouldn’t think twice about getting a credit card or opening a store card. I would buy things on a buy now pay later agreement thinking everything would be alright. I’ll pay for it ‘another time’. I honestly didn’t appreciate money & would take it for granted. I slowly got myself into a complete financial mess that I couldn’t get myself out of. My house phone would constantly ring, my mobile phone would ring at all hours & I was receiving letters from the people I owed money to on a daily basis. This was seriously affecting my mental health, to the point I thought about ‘other ways out’. Three years ago I decided to face the matter head on; instead of turning my back & hoping it would all disappear. I googled ‘help with debt UK’ - this is the moment I got in contact with StepChange and that weight I felt on my shoulders for years on end has been lifted ever since. Fast forward three years & I now have one payment left of my debt management plan with StepChange, meaning I will be debt free for the first time since high school. I rarely leave reviews for a company or anything really but I wanted to share my experience on here because is truly has been life changing. Thank you to the staff at StepChange for being there for me when I really needed you, your customer service was invaluable & I appreciate everything you’ve done for me over the past three years. I seriously couldn’t have done this without you. If this review helps just one person who is drowning in debt then I’ll be happy. Reviewed on: 6th May 2026

Wish i found Stepchange Sooner

Honestly couldnt recommend this company enough, its made me stop worrying about can i afford to live to i can actually live and enjoy myself again, i dont have to worry about the hassle of money and worrying about people coming to my door demanding payments i couldnt fault this company enough Reviewed on: 6th May 2026

If I was a rich man

All the staff have been really friendly and positive. They have replied to my emails almost straight away. I am now able to have a life where as before I was working more hours than God sent and not even covering my bills. Reviewed on: 6th May 2026

I will recommend stepchange to people in debt becaus...

I will recommend stepchange to people in debt because they are very helpful and excellent job they are you doing Reviewed on: 6th May 2026

Excellant service and understanding by staff in help...

Excellant service and understanding by staff in helping customers. Would highly recommend to anyone with require financial help. Reviewed on: 6th May 2026

I see it very helpful and reliable

I see it very helpful and reliable Reviewed on: 6th May 2026

Really understanding, very professional

Really understanding, very professional Reviewed on: 6th May 2026

very good service , highly recommended

very good service , highly recommended Reviewed on: 6th May 2026

Life line!

I have been using Step Change for 20yrs and it's helped me alot. There are sommethings I would like to different but I know they know what thete talking about. Reviewed on: 6th May 2026

When your debt overwhelms and you do not know which...

When your debt overwhelms and you do not know which way to turn, turn to Stepchange, Reviewed on: 6th May 2026

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