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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very professional and very helpful throughout

Very professional and very helpful throughout Reviewed on: 7th June 2025

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

User friendly

The web site pages are so easy and user friendly Reviewed on: 7th June 2025

Great staff

Very helpful and sympathetic. Understanding of difficulties not rushing phone calls Reviewed on: 7th June 2025

I had problems to pay debt (credit card).

I had problems to pay debt (credit card). Step change helped me make a plan which suits me the best and I was able to pay my debt in a small amount each month. Thank you very much for that. Reviewed on: 7th June 2025

Reach Out to Step Change, they will help!

I was struggling making multiple payments after COVID and being made redundant, STEP CHANGE helped so much contacting my creditors and making sure I only paid what I could afford. Contacting them is easy and the support offered is amazing, don't struggle alone reach out to them! Reviewed on: 7th June 2025

I am extremely happy with the service that's been pr...

I am extremely happy with the service that's been provided to me by Stepchange. Always quick to reply and support. Reviewed on: 7th June 2025

Excellent service

They took away my sleepless nights and gave me a way forward. Reviewed on: 7th June 2025

Fantastic experience, so helpful and informative and...

Fantastic experience, so helpful and informative and have really helped me get back on track! Can’t thank stepchange and the people who work for them enough! Reviewed on: 7th June 2025

Outstanding

Excellent helpful all times helped change the way I lived Reviewed on: 7th June 2025

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