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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I have been well looked after f

I have been well looked after from thee first telephone conversation to the last The help has been brilliant Reviewed on: 6th May 2026

Excellent!

After being in debt for a number of years and not knowing where to turn i called Stepchange for advice. They were incredible, offering empathy and understanding into my situation. Offering me choices so i felt in control and set up a debt management plan that was sustainable and affordable. The pressure of being in debt for so many years was instantly reduced. I felt in control and happy i had made the right decision. I am so proud for getting in touch and havent used a credit card in over a year, this is a massive improvement and positive impact on my life, thankyou step change!! Reviewed on: 6th May 2026

Made my life so much easier

Fast response and very helpful made my life so much easier Reviewed on: 6th May 2026

support to repay at affordable payments

What a relief to have been able to find help and support to repay debts after my 32 year relationship break down. Reviewed on: 6th May 2026

Excellent service.

Excellent service. Kind and knowledgable staff. Prompt responses to all questions. Reviewed on: 6th May 2026

There advice was excellent, can't fault them in any...

There advice was excellent, can't fault them in any way.They deal with people as they should be treated with respect. Reviewed on: 6th May 2026

clear explanations of how to best proceed

able to help with clear explanations of how to best proceed and listened to the circumstances properly rather than just random advice. Spoke on the phone very calmly on something that was a major stress point for me. Reviewed on: 6th May 2026

Since starting my debt management plan in 2022, I ha...

Since starting my debt management plan in 2022, I have found my payments much more manageable. I was talked through every step and they were so helpful and knowledgeable. I felt supported and helped Reviewed on: 6th May 2026

StepChange gave me the most remarkable support at a...

StepChange gave me the most remarkable support at a very dark moment in my life. Their guidance and help has allowed me to sort out a massive problem and establish a way forward and alleviate stress and worry. I could not have achieved anything without them. Reviewed on: 6th May 2026

Stepchange helped turn my life around.

Stepchange helped turn my life around. I have gone from continually worrying about debt to being back in control. The process at first can appear to be nerve racking but in reality is simple and reassuring. Get your life back. Reviewed on: 6th May 2026

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