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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Service was great.

Service was great. They was very sensitive to my situation and a massive support. Friendly and helpful. Easy to communicate with. I have mental health issues so I found them very respectful and understanding Thank you Reviewed on: 21st May 2024

excellent service They helped me a lot with my debts

excellent service They helped me a lot with my debts Reviewed on: 21st May 2024

Lifeline...

I was in a very dark place and didn't know where to turn or see a way out, Stepchange helped me see a light at the end of a very dark tunnel Reviewed on: 21st May 2024

Hidden gem!

Loyal, honest, helpful, kind and non-judgmental. I cannot thank them highly enough! Reviewed on: 21st May 2024

Above and beyond help 101%

I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with covid, and craziness of life, Thank you so much Stepchange! They are more than 10 out of 10! Talking to the team, they are understanding and treat you like a human being! If you need help, they will do what they can to support you Reviewed on: 20th May 2024

I had accumulated debt over a period of time.

I had accumulated debt over a period of time.my situation was getting more and more stressful to the point where I thought about taking my own life.but I applied to stepchange and after consultations I got my debt down to a manageable amount per month.they really did save my life and I am forever grateful. Reviewed on: 20th May 2024

They take the hassle and worry away from a very stre...

They take the hassle and worry away from a very stressful situation. Reviewed on: 20th May 2024

Without stepchange don't know what my life would be...

Without stepchange don't know what my life would be like now. I'm nowhere near clearing my debt but ita took a weight off my shoulders. Stepchange have been a godsend Reviewed on: 20th May 2024

Excellent. Changed my life!

Stepchange have a fantastic team who have transformed my life. They are all super friendly and professional and will give sound solid advice. They should be proud of the services they offer. Reviewed on: 20th May 2024

Very professional and helpful people.

Very professional and helpful people. Highly recommended for debt. Reviewed on: 20th May 2024

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