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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I've been with Stepchange for 20 years.

I've been with Stepchange for 20 years. There are an excellent company, peace of mind, when helping with manage my debt. I love to do everything online now, next year our connection will end. The academy through a very difficult time in my life, and provided me with peace of mind. Forgive the pun, "they're absolutely fabulous". Reviewed on: 6th May 2026

I am a part of DPM with StepChange.

I am a part of DPM with StepChange. All steps were easy to understand and smooth. Reviewed on: 6th May 2026

Found the people very helpful and easy to talk to, t...

Found the people very helpful and easy to talk to, took a lot of pressure of me after talking to them. Very easy to fill out the forms of income and out goings and a feeling of relief that I had actually done something about my problems. Reviewed on: 6th May 2026

Very helpful and not judgemental

Very helpful and not judgemental Reviewed on: 6th May 2026

Customer service excelling

Excellent service with great solutions. Advisors very skilled and professional. Reviewed on: 6th May 2026

Fromstart you guys have helped me so much and stopp...

From start you guys have helped me so much and stopped the constant worry of dept issues Reviewed on: 6th May 2026

Step Change AMAZING

I was at my wit's end until I found Step Change. They helped so much and literally took control contacting all my debtors arranged monthly payments and kept me up to date. Reviewed on: 6th May 2026

got into a bit of trouble with spending to much on c...

got into a bit of trouble with spending to much on credit cards and needed some advice Reviewed on: 6th May 2026

we give them money a set amount and creditors leave...

we give them money a set amount and creditors leave us alone and they deal with them Reviewed on: 6th May 2026

They got my life back on track and now I can see lig...

They got my life back on track and now I can see light at the end of the tunnel Reviewed on: 6th May 2026

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