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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Helped me immensely.

Helped me immensely. I was drowning in dept from past relationships and over borrowing. Step change gave me a chance to get on top of it. Reviewed on: 6th May 2026

I can sleep at night now.

They don’t judge you, so everything is easy to complete. From being depressed and worried, I can now sleep at night, no more worrying. Reviewed on: 6th May 2026

Excellent Service!

Excellent Service! I only wish I'd got in touch with them sooner. They've been extremely helpful, giving very clear, understandable advice & it's like a huge weight has been lifted off my shoulders because it's no longer just me dealing with things on my own. I've now got Step Change helping me with everything. Reviewed on: 6th May 2026

Easy to set up, friendly and helpful advisors,

Easy to set up, friendly and helpful advisors, Reviewed on: 6th May 2026

Massive wight off my shoulders

I was heavily in debt, avoiding creditors and constantly worried about how I was even going to be able to carry on living, that was untill my now fiancee pointing me in step changes direction. This turned out to be a good decision as they were brilliant! They didn't judge me and was very professional and friendly which put me at ease. Once they had all my income and out goings they came up with a few options, each was clearly explained to me and then I chose which way I want to go and an affordable payment plan was put in place. After almost two and a half years I've just over 6 months to go until I'm debt free!! From the minute I spoke with them it felt like a wight had been lifted off my shoulders..... Would highly recommend step change to anyone that needs help with their debts. Reviewed on: 6th May 2026

Best company for Debt advise

When i was in need step change helped me and still are,I can now sleep alot better knowing that they are there Reviewed on: 6th May 2026

Took the pressure and worry off me and dealt with al...

Took the pressure and worry off me and dealt with all my debts . I would recommend to get in touch rather than burying your head in the sand like I did Reviewed on: 6th May 2026

extremely helpful and understanding,never rushes you...

extremely helpful and understanding,never rushes you and this is why i am sure it sometimes takes a long time to get through but worth it when you do get through Reviewed on: 6th May 2026

We have been with STEPCHANGE for a few years now and...

We have been with STEPCHANGE for a few years now and they could not be more supportive than they are.we know we can call them anytime with any questions or concerns. Reviewed on: 6th May 2026

They changed everything

I thought my life was over, I thought I was going to be entirely consumed by debt. Step change were so helpful and understanding and worked with my creditors to make my payments affordable and after two years I'm well on track to turning everything around. Thank you for everything. Reviewed on: 6th May 2026

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