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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18607 reviews)

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4.92

Based on 18,607 reviews, last reviewed 11th Jun 2026

186750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Getting your life back! Contacted stepchange after getting myself in a very bad situation with credit card/ loan debt - honestly the best decision I’ve ever made they give yo... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18607)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Life changing

I really can't put into any words how much they have helped me, I had buried my head so far in the sand it was having a detrimental effect on my everyday life. I struggle with all sorts of things but they really helped me put my financial restraints in order and every month I can see I'm making progress...really can't thank them enough Reviewed on: 6th May 2026

Has only been a pleasure dealing with this charity.

Has only been a pleasure dealing with this charity. I also love the online self management. Has brought me so much peace of mind. I would highly recommend to anyone and everyone. Reviewed on: 6th May 2026

This was very convenient and easy for me, without an...

This was very convenient and easy for me, without any complications, according to my knowledge. Reviewed on: 6th May 2026

It was quick easy to do with no judgement

It was quick easy to do with no judgement Reviewed on: 6th May 2026

Life savers!!

In a very difficult situation Stepchange offered a realistic solution in the most painless way, and implemented it seamlessly. I would wholeheartedly like to thank them for their understanding and non judgmental kindness and professionalism. Reviewed on: 6th May 2026

A genuinely understanding and kind organisation

My whole experience with Step Change has been extremely positive. The process is very straightforward to set up and is like a huge weight being lifted. Also, as someone who suffers from anxiety, especially around money, I could not rate Step Change highly enough for their kindness and understanding when I mentioned this - they offered to put a note on my file so other advisers knew to bear this in mind when I call, which I was really happy to accept. A lot of other companies could learn a lot from Step Change. They are a beacon of hope, they are genuinely understanding and provide such a fantastic service. Thank you! Reviewed on: 6th May 2026

Without their help I would be in a financial rut str...

Without their help I would be in a financial rut struggling with debt Reviewed on: 6th May 2026

Great service

Really good costumer service great help so far. Reviewed on: 6th May 2026

100% Recommended

Completely professional and very non judgmental, they really are there to help Reviewed on: 6th May 2026

The only way i can descibe it is.

The only way i can descibe it is... They were my guiding light at the end of a long, dark tunnel of debt when i had nowhere else to turn. Reviewed on: 6th May 2026

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