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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Empathy and understanding

Very good service, sympathetic and understanding at all times. Never judgemental. Really took away so much stress. Talked me through the process all the way, from setting up plan to putting in place payment arrangements. Wholeheartedly recommended Reviewed on: 16th May 2024

sleep soundly

I can now answer the `phone without worrying about whose calling Reviewed on: 16th May 2024

Dmp management

We find the team at stepchange to be very friendly and helpful Reviewed on: 16th May 2024

Excellent Service

From the first day I called stepchange, they where very supportive and took care of the issues I render. They even spoke to the banks when the agreed payments was rejected. You can't go wrong with StepChange as you have a clear view of what you paying for and what is left. Reviewed on: 16th May 2024

Excellent - Genuinely life changing help

Excellent. Genuinely life changing help sorting out debt management. After managing myself for a long time, sinking under more and more pressure StepChange provided lots of useful advice and helped to take a huge weight from my shoulders. Reviewed on: 16th May 2024

Very helpfull no hassle what so ever great relief t...

Very helpfull no hassle what so ever great relief to get my debt back on track Reviewed on: 16th May 2024

Debt free for the first time in nearly 20yrs!

I was left with a lot of debt following the break up of a previous relationship. For many a year I struggled to make my regular payments until I had to concede I needed help. A quick google check pointed me towards Stepchange. They quickly helped reduce the stress I was feeling in trying to manage my poor financial situation by being supportive and available with advice. They also gave me solutions to overcome my situation. I have been using Stepchange continually now for more than 5yrs. Initially, I was predicted to clear my debt in 2063, when I would be 90yrs old! But overtime, through the advice and support I was given, I learnt to manage my finances better and increase my monthly payments to the point that I will be completely debt free by the summer of 2025. I could not have done that without their support and guidance. If you are having financial problems then phone Stepchange...it might be the best call you ever make! Reviewed on: 16th May 2024

Excellent Service highly recommend

Excellent Service highly recommend helped me financially and my mental health significantly improved. I'm now in control with paying back my debt in a manageable way Reviewed on: 16th May 2024

Super Company

The hardest part was having the courage to accept I needed help with debts. After researching Debt Management companies, I decided to give Stepchange a call & was glad I did. From day 1 till the present day, Stepchange have been brilliant, especially through the 'Covid' days. They made the whole process easy & life a little more bearable knowing Customer service, for me, has been top notch - queries have always been answered, changes to the plan has always been accepted with no issues & the Customer Services advisors have always been very helpful. Would definitely recommend this company!! Reviewed on: 16th May 2024

Lifesaver

I finally feel like I'm making progress towards becoming debt-free. If you're struggling with outstandings, I highly recommend Step Change. They're a lifesaver! Reviewed on: 16th May 2024

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