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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Best thing I done when I picked up the phone,now get...

Best thing I done when I picked up the phone,now getting my life back on track Reviewed on: 16th May 2024

Stress Releivers

The team were very helpful & made me feel more relieved in clearing my debts. The info in your Portal is excellent with all the info you need Reviewed on: 16th May 2024

Step in the right direction

Excellent. I have total peace of mind that my debts are getting paid every single month. It allows me to get on with life and not worry about anything. Reviewed on: 16th May 2024

Been brilliant from start to finish.

Been brilliant from start to finish. Always straighforward answers Reviewed on: 16th May 2024

Excellent service

Excellent service, advisors are very understanding with good advice and help you find the right plan to fit your circumstances. Reviewed on: 16th May 2024

From despair to success!

I was despairing about my debt and at the end of my tether with trying to manage it on my own. I felt I didn't have anyone to turn to for help and I was embarrassed to ask. Then I heard about StepChange.. I made a phone call, it was sympathetically answered and I was guided through the process, by a very patient person. A great weight was lifted when StepChange took over the situation for me. They kept me updated and informed all the way. Any queries were handled positively. 5 years on and I'm debt free! I can't thank them enough. They have given me my life back. I would recommend them to anyone. Reviewed on: 16th May 2024

Fantastic Customer Service

Helpful when things are tricky; reactive to any requests for more time or reduced payments to get you through harder times. Customer services - when you can get through - are very helpful and knowledgeable. Reviewed on: 16th May 2024

EXCELLENT

They supported me since in the beginning of my debt management plan, everything is excellent. Reviewed on: 16th May 2024

The person in question was very helpful and patient,...

The person in question was very helpful and patient, putting my worries at ease making me confident about making my monthly payments Reviewed on: 16th May 2024

The call handlers are all friendly,

The call handlers are all friendly, non judgemental and extremely helpful. They put you at ease on every call Reviewed on: 16th May 2024

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