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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They have been very helpful to me.

They have been very helpful to me.if I have any issues they always address it with great understanding and adjusted my repayment accordingly. Reviewed on: 4th July 2025

A breath of fresh air.

I felt like i was drawing and with the help from Step change i manage to organise a budget and have a plan in place. Reviewed on: 4th July 2025

Debt free

Great company sorted all my problems out and gave me peace of mind Reviewed on: 4th July 2025

I considered ending it all.....

I was unable to sleep, eat and considered ending everything as I could not cope at all. I had to pluck up courage to call StepChange but once this had been accomplished they made it very easy and everything else just flowed. I was never made to feel like a complete failure and have been able to get my life back on track. I rarely need to speak to customer service but when I do, they are kind, caring and non-judgmental. Reviewed on: 4th July 2025

So helpful and supportive without any judgements

So helpful and supportive without any judgements at all. Over many years and many calls, they literally could not have done more. Im so thankful for Stepchange. Reviewed on: 3rd July 2025

Changed my life!

StepChange have really changed my life. All of a sudden I found myself I a huge amount of debt and was only managing to make minimum monthly payments. I heard of StepChange on the radio one evening and finally gave them a call. They talked through everything step by step with me and helped me set up a DMP, my circumstances changed various times over my repayment period, and I could easily review my income and outgoings online so that my monthly payments went down / up where I needed it. I’m so grateful for what they have done and am in such a better place now thanks to StepChange. Couldn’t recommend them enough to anyone struggling with debt. Reviewed on: 3rd July 2025

Easy process

An easy process for a troubling time. The help was excellent and forms easy to complete. The result is I am now debt free and feel so much relief. Reviewed on: 30th June 2025

I've been with step change for a long never had a p...

I've been with step change for a long never had a problem really helpfull how Reviewed on: 30th June 2025

helpful and supportive service

Found them helpful and supportive me in finding an affordable plan for me Reviewed on: 30th June 2025

Help & guidance.

Provided help and guidance to enable me to make the necessary changes to sort my finances out. Reviewed on: 29th June 2025

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