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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I felt a bit daunted and embarassed, so kept putting...

I felt a bit daunted and embarassed, so kept putting off ringing Stepchange. But I finally did it, and I really wish I had done it sooner. The person I spoke to was non-judgemental, kind, and put me at ease throughout the call, I really felt I was in good hands and I felt so, so relieved to have made that call and that my financial situation was going to be manageable, and that there was light at the end of the tunnel, instead of a bottomless pit. So greatfull. Reviewed on: 18th June 2026

Brilliant.

Brilliant. Felt listened too and a sense of relief Reviewed on: 18th June 2026

I suffer from adhd autism and dyslexia and mental p...

I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everything and help you in anyway possible Reviewed on: 17th June 2026

Weight of my shoulders

In June 2021 I approached step change to help me with my out of control debts Probably the best thing I ever did .They explained everything to me and put me on a DMP which has helped me massively. Reviewed on: 17th June 2026

Step change has supported me through my debt managem...

Step change has supported me through my debt management for a few years now and it has helped ease the stress of financial worries Reviewed on: 17th June 2026

of great help during times of financial cri...

Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Wonderful Customer Support

When talking to staff at Step Change I have ALWAYS found them all to be extremely helpful, compassionate, & very understanding. Reviewed on: 16th June 2026

Thank You

Very helpful and empathetic - nice to speak to someone Scottish Reviewed on: 16th June 2026

Annecrossanx

Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Saving Grace that is actually there to help.

Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe and a scouring of Martin Lewis' website later, I found Step Change. And lo, they are a charity!!! Creditors and debt listed, communication between each creditor and Step Change secured, monthly installments decided and then space! 2 months of panicking, over one Monday morning. The debt is still there, but it is going down and I have my sleep back! Reviewed on: 15th June 2026

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