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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13944 reviews)

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4.96

Based on 13,944 reviews, last reviewed 4th Jun 2025

267100% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent company helped us deal with our debt. Excellent company helped us deal with our debt. Stopped the interest and made easy monthly payments Reviewed on: 4th June 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13944)

Review of the StepChange, Debt Management:

My husband was made redundant twice in two years!

My husband was made redundant twice in two years! The last time he was made redundant at the end of the month two days before payday and obvs no wages paid. It was a very stressful time we were depressed. I had two small children and it was also 9 months before our (unpaid) wedding. My parents told me about stepchange and along with their help an the help from my family we were able to come to an arrangement with creditors very quickly and I slept properly for the first time in weeks and when I woke I didn’t have that massive sinking feeling. Thanks to Stepchange x Reviewed on: 24th May 2025

Got to a stage when couldnt face the growing mail ge...

Got to a stage when couldnt face the growing mail getting from the creditors. I knew I had to di something so took the courage to speak with Stepchange,in the end I had nothing to worry about as they made you feel at ease and always talked you through everything and helped in any way that they could. Once everything was completed and put into place then I started to feel more relaxed in things knowing that I had help there if ever needed Reviewed on: 1st June 2025

Good advice and great help

We have been clients with step change for many years and always have had an excellent sevice Reviewed on: 1st June 2025

I'm very pleased with the service and assistance

I'm very pleased with the service and assistance Reviewed on: 1st June 2025

Life-Changing Support from StepChange

I can't thank StepChange enough for the support they gave me during an incredibly stressful time. I was struggling with over £70,000 of debt and didn’t know where to turn. From the very first contact, they were understanding, professional, and never judgmental. They took all the hassle out of dealing with creditors—no more scary letters or phone calls. Everything was handled on my behalf, and it felt like a huge weight was lifted from my shoulders. Updating them on my situation was always straightforward, and they were easy to reach whenever I had a question or needed advice. Thanks to StepChange, I can finally sleep easy at night. Their help has been absolutely life-changing. Reviewed on: 1st June 2025

Reassuring support...

At a time when things feel very unsettled, StepChange offer reassuring guidance through a very unpleasant time. Reviewed on: 1st June 2025

At last I can breathe easy!

Very understanding advisors, clear and consice explanations and requests. Reviewed on: 1st June 2025

Patient, sympathetic and friendly advisors.

Patient, sympathetic and friendly advisors. Who helped to organise my debts and incoming finances to enable me to become debt free. I telephoned initially without being able to see a way out of debt. The advisors I spoke to on my journey were very helpful and adjusted payments easily if I was in a better or worse financial position. Luckily I had a pay increase at work and told StepChange, they increased the payments to my debtors easily which enabled me to become debt free quicker. Reviewed on: 1st June 2025

StepChange - the life savers

StepChange has been managing my debts for over a decade… I don’t know where I would be without StepChange. They saved my life. Reviewed on: 31st May 2025

Absolutely fantastic!

They have been excellent. I did look at debt management company but about 30% of the amount I would be paying to them to clear my debts would be going to them as fees. Making it even longer to repay my debts. Take my advice. Just go straight to Step Change. Absolutely fantastic. Reviewed on: 31st May 2025

I highly recommend Stepchange.

I highly recommend Stepchange if you have and are worried about debts. I've had a debt management plan for 9 months now and pay a monthly affordable amount. I don't get phone calls or letters from creditors anymore. Once you complete the easy online forms with your financial info Stepchange contact your creditors for you with your budget info and how much you can afford to pay. Providing you keep up with payments things are less & less stressful from then on. I am now free of worry & feel back in control thanks to Stepchange. Reviewed on: 31st May 2025

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