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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14628 reviews)

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4.95

Based on 14,627 reviews, last reviewed 16th Jun 2025

166450% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped me to get everything set up easily, and my cr... Helped me to get everything set up easily, and my creditors were happy to wait knowing they’d become involved. Reviewed on: 16th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14627)

Review of the StepChange, Debt Management:

Super helpful

From the start they were informative, helpful and caring of my situation. No judgement was felt at all. Reviewed on: 8th July 2020

Caring patient and non judgement at step change

Absolutely fantastic company excellent staff on the phone, friendly understanding patient caring helpful non judgemental just what you need when you're frightened anxious and worried about debts makes it so much easier to reach out Reviewed on: 12th June 2025

They have really helped and supported me through the...

They have really helped and supported me through the difficult journey of dealing with debt. Would not have managed without them. Reviewed on: 12th June 2025

Stepchange is a life saver.

Stepchange is a life saver. it helps to focus on managing money. Because it connects to lenders and helps arrange manageable payment terms. It certainly lessen stress levels. I would have been in a much worse situation without the help of Stepchange. Reviewed on: 12th June 2025

Step change helped me

I couldn’t recommend step change enough. They have helped me massively & got me back on track with my debts. Their customer service is amazing & they’re very empathetic & don’t judge you at all. They really are there to help! Reviewed on: 12th June 2025

Fantastic Debt Management Company

From start to finish it was very easy to navigate online and the customer service was brilliant. Reviewed on: 12th June 2025

Honest, impartial - safe.

Honest, impartial - safe. Using an independent organisation to help makes what is a horrible situation to be in feel a lot more safe. They help because they want to not because they are getting anything out of it. Reviewed on: 12th June 2025

Incredible Support During My Toughest Time

I am extremely satisfied with the service I’ve received from StepChange. From the very beginning, they treated me with respect, compassion, and understanding—something I truly needed while facing the stress and anxiety of debt. Their advisors were knowledgeable and non-judgmental. They took the time to understand my financial situation and provided me with clear, realistic options. Thanks to their support, I now have a manageable plan in place and, more importantly, peace of mind. StepChange has helped me regain control over my finances and feel hopeful again. I honestly don’t know how I would have coped without their guidance. If you’re struggling with debt and don’t know where to turn, I highly recommend StepChange. They make a difficult situation feel a lot less overwhelming. Reviewed on: 12th June 2025

You always give excellent service I am still Recei...

You always give excellent service I am still Receiving your messages and I haven’t left All I wanted to do was reset up my direct debit please contact me so we can resolve my problem with my payment. Thanks Reviewed on: 12th June 2025

Feeling less overwhelmed and on top of it

Feeling less overwhelmed and on top of it Reviewed on: 12th June 2025

New lease of life

My debt management plan really has sorted my life out financially! Reviewed on: 11th June 2025

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