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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917343116803307247 (18641 reviews)

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4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Debt is a hard pill to swallow, Step Change.

Debt is a hard pill to swallow, Step Change. Helped my wife and I see a way forward and we are now in a DMP which is helping to pay off what we owe and we can still live without worrying if we can afford to live. Reviewed on: 11th June 2026

StepChange have been amazing

StepChange have been amazing from enquiring and to helping set up a debt plan to help Reviewed on: 11th June 2026

After weeks of worrying

After weeks of worrying, we approached Step Change, the best decision we made. Very helpful staff, never made to feel awkward with the situation you found yourself in. Definitely recommend Step Change every time 5* Reviewed on: 11th June 2026

Step change has been very helpful with the service t...

Step change has been very helpful with the service that they provide. Reviewed on: 11th June 2026

Getting your life back!

Contacted stepchange after getting myself in a very bad situation with credit card/ loan debt - honestly the best decision I’ve ever made they give you non judgmental advice and quite possibly saved my life. Forever grateful to them. Reviewed on: 11th June 2026

They are very helpful, patient, informative, realist...

They are very helpful, patient, informative, realistic, kind...... Reviewed on: 11th June 2026

Fantastic all round support from step change

I reached out to step change when I had a massive decrease in income, they were very helpful, they sorted a plan with me contacted my creditors with a payment plan, which they all accepted, this has left me stress free, and an end date when I will be debt free. I can’t thank step change enough for all their help and support Reviewed on: 11th June 2026

So happy stepchange have helped me when i was going...

So happy stepchange have helped me when i was going through financial difficulties i can choose how much i can afford and pay the lenders i would definetly reccomend stepchange 100% Reviewed on: 11th June 2026

Get the help you need.

I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After speaking to their advisor the relief was immense. They were helpful friendly and most of all I didn’t feel judged for my situation. I would definitely recommend. Reviewed on: 11th June 2026

StepChange helped to stop my creditors charging me...

StepChange helped to stop my creditors charging me ridiculous interest, which gave me a piece of mind Reviewed on: 10th June 2026

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