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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

You feel supported and never shamed

The team are compassionate, knowledgeable and really help you through what feels like a hopeless situation. I felt supported and guided by the team. I highly recommend them. Reviewed on: 7th June 2025

I was given peace of mind when I was at my most vuln...

I was given peace of mind when I was at my most vulnerable moment after I had a stroke. All the scary calls and letters stopped coming and a grace period of recovering from the stroke. Staff were very patient as was struggling with my speech and also very helpful. I was glad to have someone listening to my financial situation without patronising me. It was the best moment of my life to have this help. Reviewed on: 7th June 2025

Always helpful and can sort any worries about debts

Always helpful and can sort any worries about debts Reviewed on: 7th June 2025

Helped me through a difficult time in my life

Helped me through a difficult time in my life Reviewed on: 7th June 2025

Everything are explain dealth with.

Everything are explain dealth with. And are very efficient Reviewed on: 7th June 2025

I found Step Change so very helpful

I found Step Change so very helpful they managed to sort everything out for me Reviewed on: 7th June 2025

Amazing people they do all the hard work

Amazing people they do all the hard work Reviewed on: 7th June 2025

I was in a financial mess and Stepchange helped me s...

I was in a financial mess and Stepchange helped me sort my debts and still live comfortably at the same time Reviewed on: 7th June 2025

Great help under difficult circumstances

Very informative from start to finish Reviewed on: 7th June 2025

Everything will be okay

I felt like from the very first consultation that everything was going to be okay and this will all be dealt with quickly and appropriately Reviewed on: 7th June 2025

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