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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I was given peace of mind when I was at my most vuln...

I was given peace of mind when I was at my most vulnerable moment after I had a stroke. All the scary calls and letters stopped coming and a grace period of recovering from the stroke. Staff were very patient as was struggling with my speech and also very helpful. I was glad to have someone listening to my financial situation without patronising me. It was the best moment of my life to have this help. Reviewed on: 7th June 2025

Always helpful and can sort any worries about debts

Always helpful and can sort any worries about debts Reviewed on: 7th June 2025

Helped me through a difficult time in my life

Helped me through a difficult time in my life Reviewed on: 7th June 2025

Everything are explain dealth with.

Everything are explain dealth with. And are very efficient Reviewed on: 7th June 2025

I found Step Change so very helpful

I found Step Change so very helpful they managed to sort everything out for me Reviewed on: 7th June 2025

Amazing people they do all the hard work

Amazing people they do all the hard work Reviewed on: 7th June 2025

I was in a financial mess and Stepchange helped me s...

I was in a financial mess and Stepchange helped me sort my debts and still live comfortably at the same time Reviewed on: 7th June 2025

Great help under difficult circumstances

Very informative from start to finish Reviewed on: 7th June 2025

Everything will be okay

I felt like from the very first consultation that everything was going to be okay and this will all be dealt with quickly and appropriately Reviewed on: 7th June 2025

Very helpful and non judgemental

Very helpful and non judgemental Reviewed on: 7th June 2025

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