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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Peace of mind

Step change has really been so efficient in helping me managed my debts and have given me peace of mind Reviewed on: 7th June 2025

I was at a low point.

I was at a low point. Debt felt out of control and was taking over my life. StepChange supported me, guided me through the scary stuff with the debtors and helped set up a financial plan. It's like a weight off the shoulders and I am so grateful. Reviewed on: 7th June 2025

Best friend you can find in difficult time . Thank you

Best help you get when you in need, Professional, sympatheitc and very supportive. Reviewed on: 7th June 2025

After struggling with my financial payments I contac...

After struggling with my financial payments I contacted StepChange who have been supportive and enabled me to set up an affordable monthly payment which my debtors have accepted. The communication and support is second to none. Reviewed on: 7th June 2025

Its definitely helped me out.

Its definitely helped me out. Still worried about money problems and get very anxious Reviewed on: 7th June 2025

So knowledgable.

So knowledgable. Helped sort out my debt. Reviewed on: 7th June 2025

Helping hand

Step has been to get my finances together Reviewed on: 7th June 2025

Best thing I've done in years.

Best thing I've done in years. Debt ridden to debt free in 3 years. Now looking to have extra spending/saving money each month. Reviewed on: 7th June 2025

Amazing service

Very helpful I don't keep getting the creditors sending me emails ask for more money or bugging me to phone them Reviewed on: 7th June 2025

Such a relief

We were in over our heads due to my having to give up work through illness. Stepchange were brilliant. They listened and never once judged us. We have nearly finished paying it all, but are really grateful to the lovely people we have dealt with there. Would recommend them to anyone else who is finding their financial burdens weighing them down. After one phone call the weight was taken straight off of my shoulders. Reviewed on: 7th June 2025

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