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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Everything will be okay

I felt like from the very first consultation that everything was going to be okay and this will all be dealt with quickly and appropriately Reviewed on: 7th June 2025

Very helpful and non judgemental

Very helpful and non judgemental Reviewed on: 7th June 2025

Peace of mind

Step change has really been so efficient in helping me managed my debts and have given me peace of mind Reviewed on: 7th June 2025

I was at a low point.

I was at a low point. Debt felt out of control and was taking over my life. StepChange supported me, guided me through the scary stuff with the debtors and helped set up a financial plan. It's like a weight off the shoulders and I am so grateful. Reviewed on: 7th June 2025

Best friend you can find in difficult time . Thank you

Best help you get when you in need, Professional, sympatheitc and very supportive. Reviewed on: 7th June 2025

After struggling with my financial payments I contac...

After struggling with my financial payments I contacted StepChange who have been supportive and enabled me to set up an affordable monthly payment which my debtors have accepted. The communication and support is second to none. Reviewed on: 7th June 2025

Its definitely helped me out.

Its definitely helped me out. Still worried about money problems and get very anxious Reviewed on: 7th June 2025

So knowledgable.

So knowledgable. Helped sort out my debt. Reviewed on: 7th June 2025

Helping hand

Step has been to get my finances together Reviewed on: 7th June 2025

Best thing I've done in years.

Best thing I've done in years. Debt ridden to debt free in 3 years. Now looking to have extra spending/saving money each month. Reviewed on: 7th June 2025

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