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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helped to relieve stress and worry

They have taken most of the worry away from us and whenever we have questions or need help, they are always at hand. Reviewed on: 6th June 2025

I have been with StepChange for several years now an...

I have been with StepChange for several years now and have found them nothing but polite , caring and downright legends , within 2 to 3 weeks of starting my DMP all my creditors stopped hassling me and that alone is worth 5 stars Reviewed on: 6th June 2025

Had a debt management plan, was very easy to manage...

Had a debt management plan, was very easy to manage via the website and really a seamless process. Everyone I dealt with was professional and friendly. A worthwhile and excellent service for managing and getting out of debt Reviewed on: 6th June 2025

Fantastic service

Fantastic service that has really helped with my debts and stopped me worrying about them as no where all under control and I thank you for that. Reviewed on: 6th June 2025

My experience was wonderful

My experience was wonderful made me feel at ease with the situation and sorted everything with ease. Reviewed on: 6th June 2025

Stepchange give me a new life can't thanks enough

Stepchange give me a new life can't thanks enough Reviewed on: 6th June 2025

Stepchange

Helped me put all my debts in one place. Reviewed on: 6th June 2025

Stepchange have only ever been helpful and friendly

Stepchange have only ever been helpful and friendly with sorting out my debt management plan Reviewed on: 6th June 2025

I got myself into a real issue and if it wasn't for...

I got myself into a real issue and if it wasn't for the help and understanding of step change, I don't know where I would be! They spoke to me, and sorted out my Finance and got me back on track, and every year I they get in touch and do a review and see what I can pay back thuis year! They email through the year with helpful tips Reviewed on: 6th June 2025

They’ve been great!

They’ve been great!, understanding helpful and easy to deal with Reviewed on: 6th June 2025

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