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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Since stepchange has been working on my behalf I fee...

Since stepchange has been working on my behalf I feel a lot healthier and happier you have sorted all my problems thank you Reviewed on: 6th June 2025

Would be in a lot of stress without step change.

Would be in a lot of stress without step change. They explained everything and you actually talk to a person NOT a robot Reviewed on: 6th June 2025

Extremely helpful people through a tough period of m...

Extremely helpful people through a tough period of my life. Reviewed on: 6th June 2025

Very professional and understanding.

Very professional and understanding. Really helpful. Reviewed on: 6th June 2025

Stepchange Takes the Stress Away

Stepchange have been pivotal with helping my debt issues and taken the stress out of debt for me. When you call, staff are courteous, empathetic and efficient and pit yoi at ease from the first moment. Thank you. Reviewed on: 6th June 2025

When i got myself into trouble ,stepchange were a li...

When i got myself into trouble ,stepchange were a lifeline they helped sort everything out for me and explainedwhat i should expect ,nothing was to much bother Reviewed on: 6th June 2025

Step change make my life back to normal

From struggling in paying money back to all my creditor. Now, with the help of step change, my creditors have freeze the interest, so I can pay an affordable monthly payment. Reviewed on: 6th June 2025

Really helpful and saved me a lot

Really helpful and saved me a lot Reviewed on: 6th June 2025

StepChange literally a breath of fresh air

StepChange was literally a breath of fresh air when I was in a very difficult position, post covid. They helped me every step of the way. I can't thank them enough for the support they offered. I felt like a weight had been lifted off my shoulders after chatting with them and getting the process moving. I cannot recommend them highly enough - Thank you Team StepChange. Reviewed on: 6th June 2025

I'm so glad I contacted StepChange and got a debt pl...

I'm so glad I contacted StepChange and got a debt plan sorted, my creditors were piling on the interest, it was taking ages to pay it off! It didn't take long once I had a debt management plan with them. Reviewed on: 6th June 2025

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