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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange have only ever been helpful and friendly

Stepchange have only ever been helpful and friendly with sorting out my debt management plan Reviewed on: 6th June 2025

I got myself into a real issue and if it wasn't for...

I got myself into a real issue and if it wasn't for the help and understanding of step change, I don't know where I would be! They spoke to me, and sorted out my Finance and got me back on track, and every year I they get in touch and do a review and see what I can pay back thuis year! They email through the year with helpful tips Reviewed on: 6th June 2025

They’ve been great!

They’ve been great!, understanding helpful and easy to deal with Reviewed on: 6th June 2025

Staff were so helpful and supportive.

Staff were so helpful and supportive. Everyone I have spoken to has demonstrated real care, compassion and understanding. Reviewed on: 6th June 2025

Helped when I struggled with my monthly payments.

Helped when I struggled with my monthly payments. costumer service is always helpful. Reviewed on: 6th June 2025

Step change helped me turn my finances around

Step change helped me turn my finance's around instead of burying my head in the sand they helped me get a grip on my money helped me set up a manageable payment plan which aloud me to breathe and sleep of an evening I can't thank Step change enough and would recommend anyone struggling with debt don't bury your head in the sand there's no quick fix Step change will guide you Reviewed on: 6th June 2025

Stepchange customer service helped me when I got stu...

Stepchange customer service helped me when I got stuck completing the online form. Stepchange is helping me became debt free. Reviewed on: 6th June 2025

The best thing I ever did was contact stepchange to...

The best thing I ever did was contact stepchange to help me out with my debt. Reviewed on: 6th June 2025

Very helpful staff.

Very helpful staff. Made the whole process easier. Reviewed on: 6th June 2025

It’s helped me no end,I felt like I was completely f...

It’s helped me no end,I felt like I was completely finished but now I know I’ll get there in the end. Reviewed on: 6th June 2025

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