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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange literally a breath of fresh air

StepChange was literally a breath of fresh air when I was in a very difficult position, post covid. They helped me every step of the way. I can't thank them enough for the support they offered. I felt like a weight had been lifted off my shoulders after chatting with them and getting the process moving. I cannot recommend them highly enough - Thank you Team StepChange. Reviewed on: 6th June 2025

I'm so glad I contacted StepChange and got a debt pl...

I'm so glad I contacted StepChange and got a debt plan sorted, my creditors were piling on the interest, it was taking ages to pay it off! It didn't take long once I had a debt management plan with them. Reviewed on: 6th June 2025

Non judgemental, easy to talk to and the DMP was eas...

Non judgemental, easy to talk to and the DMP was easy to arrange. They took care of everything Reviewed on: 6th June 2025

StepChange have provided me with vital support for m...

StepChange have provided me with vital support for many years now, taking away the horrendous stress that I previously suffered. I am very thankful and strongly advise anyone in a difficult financial position to contact them. Reviewed on: 6th June 2025

Very helpful

So helpful and friendly and good at explaining things Reviewed on: 6th June 2025

I didn’t know where to turn when I was told I had a...

I didn’t know where to turn when I was told I had a brain tumour and couldn’t work, lost my income and could no longer afford my payments to credit card companies. Stepchange made it easy to see what I could afford, dealt with my creditors and took the load. Of worry off my shoulders, thanks Stepchange. Reviewed on: 6th June 2025

First class

All good helped me to sort things out Reviewed on: 6th June 2025

StepChange saved me from financial ruin.

StepChange saved me from financial ruin. I had over £20,000 of debt across multiple debtors and struggling to make minimum payments above what I was paying in interest. The advisor I spoke to was very helpful creating a budget and their website also gave some ranges of expenditure for people in similar living situations which is very helpful if you're not great at budgeting - probably one of the main reasons for getting into debt in the first place. The whole process was really easy and I felt a weight come off my shoulders knowing they would contact all the companies on my behalf and negotiate a payment plan that meant I could actually pay off what I owe. Reviewed on: 6th June 2025

If you have debts please go to StepChange.

If you have debts please go to StepChange. They are live savers , Brilliant Reviewed on: 6th June 2025

Thoughtful, open minded and very helpful.

Thoughtful, open minded and very helpful. Made me feel at ease with talking about my financial situation. Willing to listen and give u the proverbial nudfe in the right direction to get back on track. Reviewed on: 6th June 2025

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