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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Had no contact with anyone.

Had no contact with anyone. Just received e mail asking to update my details and that’s all I have had Reviewed on: 6th June 2025

I found them to b e non judgemental, understanding a...

I found them to b e non judgemental, understanding and very helpful Reviewed on: 6th June 2025

Very helpful and reassuring.

Very helpful and reassuring. I was able to face my financial problems with their help, knowing that I could sleep at night again and feeling I was supported by step change and no longer alone. Thank you step change for being there. Reviewed on: 6th June 2025

StepChange were so easy to talk too even though i wa...

StepChange were so easy to talk too even though i was quite scared to speak about my debts but once they started chatting to you they make you feel at ease. Reviewed on: 6th June 2025

No one can understand financial problem better then...

No one can understand financial problem better then Stepchange I found them very helpful and supportive understanding Reviewed on: 6th June 2025

Since stepchange has been working on my behalf I fee...

Since stepchange has been working on my behalf I feel a lot healthier and happier you have sorted all my problems thank you Reviewed on: 6th June 2025

Would be in a lot of stress without step change.

Would be in a lot of stress without step change. They explained everything and you actually talk to a person NOT a robot Reviewed on: 6th June 2025

Extremely helpful people through a tough period of m...

Extremely helpful people through a tough period of my life. Reviewed on: 6th June 2025

Very professional and understanding.

Very professional and understanding. Really helpful. Reviewed on: 6th June 2025

Stepchange Takes the Stress Away

Stepchange have been pivotal with helping my debt issues and taken the stress out of debt for me. When you call, staff are courteous, empathetic and efficient and pit yoi at ease from the first moment. Thank you. Reviewed on: 6th June 2025

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