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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Would be in a lot of stress without step change.

Would be in a lot of stress without step change. They explained everything and you actually talk to a person NOT a robot Reviewed on: 6th June 2025

Extremely helpful people through a tough period of m...

Extremely helpful people through a tough period of my life. Reviewed on: 6th June 2025

Very professional and understanding.

Very professional and understanding. Really helpful. Reviewed on: 6th June 2025

Stepchange Takes the Stress Away

Stepchange have been pivotal with helping my debt issues and taken the stress out of debt for me. When you call, staff are courteous, empathetic and efficient and pit yoi at ease from the first moment. Thank you. Reviewed on: 6th June 2025

When i got myself into trouble ,stepchange were a li...

When i got myself into trouble ,stepchange were a lifeline they helped sort everything out for me and explainedwhat i should expect ,nothing was to much bother Reviewed on: 6th June 2025

Step change make my life back to normal

From struggling in paying money back to all my creditor. Now, with the help of step change, my creditors have freeze the interest, so I can pay an affordable monthly payment. Reviewed on: 6th June 2025

Really helpful and saved me a lot

Really helpful and saved me a lot Reviewed on: 6th June 2025

StepChange literally a breath of fresh air

StepChange was literally a breath of fresh air when I was in a very difficult position, post covid. They helped me every step of the way. I can't thank them enough for the support they offered. I felt like a weight had been lifted off my shoulders after chatting with them and getting the process moving. I cannot recommend them highly enough - Thank you Team StepChange. Reviewed on: 6th June 2025

I'm so glad I contacted StepChange and got a debt pl...

I'm so glad I contacted StepChange and got a debt plan sorted, my creditors were piling on the interest, it was taking ages to pay it off! It didn't take long once I had a debt management plan with them. Reviewed on: 6th June 2025

Non judgemental, easy to talk to and the DMP was eas...

Non judgemental, easy to talk to and the DMP was easy to arrange. They took care of everything Reviewed on: 6th June 2025

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