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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16562 reviews)

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4.95

Based on 16,562 reviews, last reviewed 9th May 2026

88800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service, they do all the hard work for you... Excellent service, they do all the hard work for you and allow you to sleep at night. Your only job is to stick to the plan Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16562)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Always very fair and understanding.

Always very fair and understanding. Took a huge weight off my mind. Reviewed on: 23rd May 2025

When you cannot sleep at night

When you cannot sleep at night because you do not know how to get out of sinking debt, be brave and call Step change who will guide through the rough to sleeping again, I DID. Reviewed on: 23rd May 2025

They are extra friendly & make you feel extremely co...

They are extra friendly & make you feel extremely comfortable. I was in a terrible financial situation & they sorted my repayments within a couple of weeks. The lady that helped me was Becky who was amazing Reviewed on: 23rd May 2025

Lifesavers

I was struggling with huge debts and owed far more in monthly payments than my wages covered. I was considering bankruptcy after ignoring the issue for a long time. I was guided to contact Stepchange and this was the first time I had hope that my nightmare was over. It felt like a good friend helping me battle the debt collectors and giving me the breathing space I desperately needed. One simple (and more importantly realistic and affordable) payment each month and the rest is all done for you. A yearly appraisal of my budget and if necessary occasional holiday payment pauses. I could finally sleep at night and have the money to pay my bills and still enjoy life. It took me 9 years to clear nearly £20k of debt, but I am now free from it all. I have a really healthy credit score, but more importantly I now manage my debts much more responsibly. I cannot thank this charity enough for saving me from the worst days of my life. Reviewed on: 23rd May 2025

The best decision I’ve made!

I was told about Step Change by my friend and in all honesty it was the best decision I’ve made. The process was straightforward and when I have had to call to give some more information everyone was so patient and helpful. I couldn’t recommend them enough. It has made life so much easier. Thank you Step Change Reviewed on: 23rd May 2025

Life savers

I was a mess but they sorted things for me quickly and were so kind and non judgemental Reviewed on: 23rd May 2025

Excellent supportive non judgemental advice.

Excellent supportive non judgemental advice. Took enormous stress off of me and helped me to sort my finances out and dealt with creditors. They saved my life, Reviewed on: 23rd May 2025

From crisis to calm

I was in a major financial crisis - I had no idea how I coud get out of the hole I was in . Stepchange calmly and efficiently coached me through giving me breathing space and a structure. In the last 6 years I have managed to clear the bulk of my debts and am have restored my credit rating. Reviewed on: 23rd May 2025

Very good advice and practical advice

Very good advice and practical advice Reviewed on: 23rd May 2025

Took the worry of debt away from me and helped me to...

Took the worry of debt away from me and helped me to move forward Reviewed on: 23rd May 2025

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