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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Load of crap, can’t ever talk to anyone.

Laos of crap, can’t ever talk to anyone. Set it up and forget about it. Reviewed on: 6th June 2025

Great company.

Great company. Great Help in needs Reviewed on: 6th June 2025

, Very helpful phone call

Very helpful kind and considerate conversation, felt at ease Reviewed on: 6th June 2025

Excellent

They eased my worries. Now I can afford to pay my debts Reviewed on: 6th June 2025

They’ve helped me so much with my debt problems.

They’ve helped me so much with my debt problems. Always kind and supportive Reviewed on: 6th June 2025

Excellent service, very helpful and understanding al...

Excellent service, very helpful and understanding all the circumstances. Give complete peace of mind. . Staff very attentive, very patient, did not feel rushed. Reviewed on: 6th June 2025

Light in the Dark

Having been in debt and struggling with payments after stepping down from position in work, times were difficult. The people who work at Step change were so reassuring and the process was very straight forward. I am now making regular affordable payments thats had a positive effect on myself and my family. Reviewed on: 6th June 2025

StepChange Charity - No Judgement

StepChange Charity offered their support during a very difficult time. They were so caring and understanding; they dealt with and spoke to me with care, respect and without judgement. I will be forever grateful for the support and assistance they provided. Reviewed on: 6th June 2025

Down to earth, practical and warm customer advice

Down to earth, practical and warm customer advice Reviewed on: 6th June 2025

The dark days are over

I was struggling financially and had got myself into a real mess. I told no one as I was so ashamed. That much I was thinking horrible thoughts. I had everything going for me then it all started through gambling. Stepchange really did change my whole input on life and helped me get through the most traumatic time ever. Thankyou Reviewed on: 6th June 2025

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