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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Steered me in the right direction.

From day one they have guided me through my current financial situation. No matter who I speak to they have always been professional and offered sound advice. Reviewed on: 6th June 2025

You are not alone

I was feeling way out of depth with my debts and didn't know where to turn and what to do. I contacted StepChange and the advice and help I received turned my life around. Reviewed on: 6th June 2025

Adviser very helpful and fully explained everything...

Adviser very helpful and fully explained everything to me. Reviewed on: 6th June 2025

StepChange we're brilliant.

StepChange demonstrated expertise and efficency. All Advusers were kind, polite and courteous. Reviewed on: 6th June 2025

Professional service, nice and helpful people, I rec...

Professional service, nice and helpful people, I recommend to anyone who needs help with sorting out and paying off debt. Reviewed on: 6th June 2025

StepChange changed my life!

StepChange changed my life! I contacted them when my marraige broke down and I didn't know how to cope with all the debt we had accumulated in my name (foolish I know in hindsight.) They were helpful and calming, and understanding. There have been frustrations over the years, as I changed my name and creditors wouldn't accept it, but StepChange as an organisation and the individuals were so supportive and helpful. Reviewed on: 6th June 2025

Life Saver

I was so relieved to see how helpful and friendly, non judgemental everybody has been. I am able now to pay my debts and have a life free of worries and heartache. Thank you. Reviewed on: 6th June 2025

Really great experience with Step Change they've rea...

Really great experience with Step Change they've really supported me to develop an affordable payment plan I can stick to, I can now really look forward to a debt free future! Reviewed on: 6th June 2025

Stress and worry away

I got myself into alot of mess years ago That I'd never done before I was usually quite sensible Step change helped me with my debt providers Coming too agreements they took my stress and worry away Reviewed on: 6th June 2025

Very helpful and supportive when I have needed to co...

Very helpful and supportive when I have needed to contact them Reviewed on: 6th June 2025

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