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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16562 reviews)

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4.95

Based on 16,562 reviews, last reviewed 9th May 2026

88800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service, they do all the hard work for you... Excellent service, they do all the hard work for you and allow you to sleep at night. Your only job is to stick to the plan Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16562)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Struggling to sleep with debt worry.

I was overwhelmed with the financial situation I found myself in with the stress causing broken nights sleep with worry, StepChange literally saved my life, they are absolutely amazing, when speaking on the phone they were professional, empathic, kind and helped me resolve my debt issues and finally get a good nights sleep, thank you is not enough. Reviewed on: 23rd May 2025

Client Centred

StepChange had my well being and interests as central from the get go to the present - over several years now. Reviewed on: 23rd May 2025

Very helpful not complaining they have been there fo...

Very helpful not complaining they have been there for me since I was struggling with my finances Reviewed on: 23rd May 2025

StepChange gave me clear and easy to understand advice.

StepChange gave me clear and easy to understand advice. I found the website and online experience straight forward. You can speak to a debt advisor by phone if you wish. the Debt Management Plan they setup for me has taken a lot of worry and stress away. I also find the yearly reviews a great help aswell as being able to go on the website to look at my DMP at anytime for advice or to check my DMPstatements etc. Reviewed on: 23rd May 2025

Excellent service, staff are so helpful, none judgem...

Excellent service, staff are so helpful, none judgemental. Without the assistance of StepChange my life would be a total mess. Reviewed on: 23rd May 2025

I find it almost impossible to get through to speak...

I find it almost impossible to get through to speak someone on the phone and no one replies to any emails. Reviewed on: 23rd May 2025

Good understanding of my situation and excellent com...

Good understanding of my situation and excellent communication with all answers and paperwork up to date even though it’s a lot to figure out the details of incoming and outgoing transactions, on the whole managed well. Reviewed on: 23rd May 2025

Lovely friendly helpful people.

Lovely friendly helpful people. Not in the slightest judgemental. Expert advice. Reviewed on: 23rd May 2025

Stepchange made me feel at ease when dealing with th...

Stepchange made me feel at ease when dealing with them and sorted my debts out for me Reviewed on: 23rd May 2025

StepChange saved my life.

StepChange saved my life. From the first moment I picked up the phone to them, right the way through to making my final payment on my debt management plan (a little over four years later) the team are all committed to helping people get on top of their finances. Truly wonderful and it has made me such an evangelist. Reviewed on: 23rd May 2025

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