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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I had debts of over £12,000.

I had debts of over £12,000.I couldn't sleep at night ,felt low I was worrying I made myself ill.The hardest thing to do to get help is to pick up the phone. Step change were recommended by a friend, such an easy process, and the staff are excellent everything is explained.Once everything is sorted you can breathe a lot better. 10 out of 10 step change and for the customer service. Reviewed on: 23rd May 2025

It’s helped me a lot to get on top of.debts

It’s helped me a lot to get on top of debts . Best thing I did . I was drowning in repayments. Reviewed on: 23rd May 2025

StepChange CAN help you move forward

I really cannot overstate how i would encourage anyone going through debt worries or anxiety to get in touch with StepChange. They can and will help you find a way forward at a pace and with a plan suited to your individual situation. Reviewed on: 23rd May 2025

Step change help to keep my sanity in place with deb...

Step change help to keep my sanity in place with debt owning Reviewed on: 23rd May 2025

Got my finances back on track

Made me get my debts back in control and helped me to start spending wisely to avoid future debt. Staff are friendly, understanding and helpful. They dealt with my situation with understanding and support. Reviewed on: 23rd May 2025

Without stepchange, I’d dread to think where I would...

Without stepchange, I’d dread to think where I would be now. Reviewed on: 23rd May 2025

Very Very helpful considered understanding

Very Very helpful considered understanding Reviewed on: 23rd May 2025

I was getting so much harassment from creditors , up...

I was getting so much harassment from creditors , up to 20+ calls a day. Step change have been brilliant in helping me to get back on track, and paying affordable monthly payments. Reviewed on: 23rd May 2025

Empathetic non judgemental.

Empathetic non judgemental. Checked all options to find what was best for us Reviewed on: 23rd May 2025

Very easy and confidential service that’s makes you...

Very easy and confidential service that’s makes you feel better about yourself Reviewed on: 23rd May 2025

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