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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

When I worked in debt I'd always recommend stepchange

When I worked in collections I'd always recommend stepchange to people having financial difficulties (or CCCS as they were back then) and when I found myself in a difficult financial situation due to impulsive spending and poor decisions step change was the obvious and only choice for me, no judgement no hassle simple to use and fair, best in their field in my opinion Reviewed on: 6th June 2025

Thanks for helping me Get rid of those debits

Putting all my debits into one payment has been such a big help,, when I spoke to them they was so understanding and helpful Reviewed on: 6th June 2025

My life was saved.

I was struggling and drowning. Step changed helped me to be alive today. Thank you step change. Reviewed on: 6th June 2025

This company sorted all my problems out and made a d...

This company sorted all my problems out and made a difference in my life. Reviewed on: 6th June 2025

i was upset for my debt but step chang solved my pro...

i was upset for my debt but step chang solved my problem Reviewed on: 6th June 2025

So friendly snd helpful .

So friendly snd helpful . Put my mind at ease and lifted a load off my mind Reviewed on: 6th June 2025

I was in a bad place debt wise,stepchange gave me my...

I was in a bad place debt wise,stepchange gave me my life back!!!..can’t thank you enough. Reviewed on: 6th June 2025

Brilliant very good no problems very helpful

Brilliant very good no problems very helpful Reviewed on: 6th June 2025

They've taken so much stress out of my life, I got i...

They've taken so much stress out of my life, I got in a mess after being made redundant and it was stressing me out so much. I got in touch with step change and that stress has been lifted Reviewed on: 6th June 2025

Made me more aware of what I had done ,to my family...

Made me more aware of what I had done ,to my family and my self Reviewed on: 6th June 2025

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