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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Outstanding customer service and support.

Outstanding customer service and support. Reviewed on: 23rd May 2025

Great serviceMade me feel in control of my situation.

Made me feel in control of my situation. Setting out my income made me reflect on my spending. Reviewed on: 23rd May 2025

Instant peace of mind

After contacting Stepchange I felt like a massive weight had been lifted from my shoulders. Every advisor I spoke to was so helpful and understanding and I had every confidence in their ability Reviewed on: 23rd May 2025

Stepchange changed my life

Stepchange changed my life, at a time when I couldn’t see a way out this amazing charity enabled me to see the wood for the trees and took a huge weight off my shoulders which was starting to feel increasingly difficult to cope with. Reviewed on: 23rd May 2025

Changed my life that all can say.

Changed my life that all can say.i was surving but the toll on my mental health was exhausting. Honestly contacting step change was the best thing I could have done Reviewed on: 23rd May 2025

I was very nervousd ringing Stepchange but no need.

I was very nervous ringing Stepchange but no need. The staff were so friendly and helpful. None Judgemental and outlined opinions available to me. Reassuring and kind. Explained the next steps and great at keeping in touch. Excellent service Reviewed on: 23rd May 2025

I was very impressed with the professionalism and em...

I was very impressed with the professionalism and empathy shown during the process. Reviewed on: 23rd May 2025

I am so happy and lucky you are brilliantRuta!

I am so happy and lucky you are brilliant!!! Reviewed on: 23rd May 2025

My overall experience with you has been disappointing.

My overall experience with you has been disappointing. I am still sorting creditors which I thought you were there to help me. I appreciate you are a charity but experience has been poor. Reviewed on: 23rd May 2025

Lifesavers

All the anxiety, stress, embarrassment… they made it all go away. If you’re struggling I know how hard that first call is. They have heard it all before, wont be phased and won’t judge. They know how you feel and they do everything to help. Cant recommend enough. Reviewed on: 23rd May 2025

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