Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16585 reviews)

View other StepChange products

4.95

Based on 16,585 reviews, last reviewed 10th May 2026

89950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Really helpful When I contacted Stepchange regarding my circumstances they really put me at ease they made the whole process simple and I was able to get my finances... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16585)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Make the step

I was getting to the point I couldn't cope with my payment so I went online for advice,step change didn't make me feel alone and explained everything to me Reviewed on: 23rd May 2025

Amazing people such a relief when I decided to seek...

Amazing people such a relief when I decided to seek help a huge weight lifted off our shoulders stepchange are none judgemental they really want to help you the staff were so kind and helpful and continue to be they are there for you every step of the way I thoughly recommend you pick the phone up to stepchange and talk to them it is a life changing service and I will be forever grateful to them all. Reviewed on: 23rd May 2025

Really good experience

Really good experience - felt like my welfare & success was their aim. Customer service was always so helpful and very personable Reviewed on: 23rd May 2025

From the start of my journey with step change they h...

From the start of my journey with step change they helped me and my family so much - I was at the end of my tether with bills not being paid and debt mounting ! I reached out and within 10 days my creditors were off our back and I could finally take a deep breath and sleep at night ! I would whole heartedly recommend StepChange to anyone going through financial difficulties ! They are 100% amazing ! Reviewed on: 23rd May 2025

I can’t compliment StrpChange enough for the help th...

I can’t compliment StrpChange enough for the help they gave me through the terrible time I was having with my finances, they were always there for me at every opportunity. Thank you Reviewed on: 23rd May 2025

Constructive and helpful.

Constructive and helpful. Easy to work with. Reviewed on: 23rd May 2025

From the very start they have been very helpful and...

From the very start they have been very helpful and considerate to my needs. I'm about half way to completing my debts Reviewed on: 23rd May 2025

Quite simple they are the best

They are amazing from first contact going through all options whatnus best fir you. Backup is truly great excellent service nothing is too much trouble Reviewed on: 23rd May 2025

I was struggling with money.

I was struggling with money. Stepchange were just brilliant in sorting out everything into one affordable payment each month. Reviewed on: 23rd May 2025

Good response times

Good response times whenever I have made contact regarding my account. Reviewed on: 23rd May 2025

Alternative products

Debt advice
from National Debtline 4.90 from 7 reviews
Debt collection
from Ayom Debt Recovery 1.48 from 87 reviews
Debt advice
from Money Wellness 4.92 from 5599 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub