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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18584 reviews)

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4.92

Based on 18,584 reviews, last reviewed 7th Jun 2026

185650% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and positive Out of my depth until they came to my rescue Reviewed on: 7th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18584)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Amazing!

Amazing! Helpful and considerate staff, which made an extremely difficult time an easier journey. thank you! Reviewed on: 28th May 2026

There is a way out

When you are drowning in debt - they are calm and helpful and come up with a plan you can realistically afford and they deal with all your creditors Reviewed on: 28th May 2026

I simply wouldn't have been able to do it without them.

I simply wouldn't have been able to do it without them. From start to finish they have been there every step of the way. From doing the budget planner where it gives you an idea if you spend more or less than average to checking up on me to review my plan to make sure it is still affordable. Reviewed on: 28th May 2026

Very friendly and understanding team members.

Very friendly and understanding team members. Thank you for your patience and help with some challenging creditors. Reviewed on: 28th May 2026

Change one step at a time.

When I was drowning in debt and did not know where to turn, StepChange were brilliant. They advised the best plan for me to get everything under control and were empathetic to my own personal challenges. It took all the stress out of the situation and allowed me to get my finances back on track. I still have a long way to go but they are always on hand for advice. Reviewed on: 28th May 2026

Effective service support and guidance

I cannot thank this Step Change enough for turning my financial situation around. From my very first phone call, I felt an immediate sense of relief and support. Their Service is Outstanding, professional and non judgmental : The advisors treated me with total respect and empathy from day one.. They explained every option simply in a manner that has given me control and flexibility in finding effective solutions. I have regained composure and guidance as well as insulation from interest charges that had become an albatross to my situation. Forever grateful Reviewed on: 28th May 2026

Got me back on track

they really helped me get out of a financial mess and calmed my debtors down Reviewed on: 28th May 2026

StepChange, guardian angel

When I felt down and out a few year's ago, StepChange came to my rescue. Will never forget. Reviewed on: 28th May 2026

Everyone is so helpful and kind .

Everyone is so helpful and kind . Helped me feel in control . There knowledge and support is brilliant. Reviewed on: 28th May 2026

Breathing Through Finances

I cannot thank StepChange enough for the support they have provided during one of the most difficult periods of my life. Since entering my Debt Management Plan in 2023, they have treated me with understanding, professionalism and without judgment. During a time where I was dealing with overwhelming financial pressure alongside personal circumstances, including ongoing divorce proceedings, StepChange helped bring structure and stability back into my finances. Their advisers have always been patient, supportive and clear in explaining my options, which helped reduce a huge amount of stress and anxiety. The DMP allowed me to take control of my situation, stop spiralling financially and begin focusing on maintaining sustainable payments for my family and future. What stood out most was that I never felt pressured or looked down upon. Every interaction felt supportive and genuinely focused on helping me improve my situation long term. I would highly recommend StepChange to anyone struggling with debt or financial stress. Reaching out to them was one of the best financial decisions I made during a very challenging time. Reviewed on: 28th May 2026

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