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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16601 reviews)

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4.95

Based on 16,601 reviews, last reviewed 10th May 2026

90700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

manage your finances better The opportunity to receive free impartial advice is paramount to feeling confident again about your finances. The advice that you receive from StepCha... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16601)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Time to get debt free!

StepChange have been excellent from setting up my plan, supporting me through illness and needing to pause payments, and advising me how to contact creditors etc. I am now around a year away from being debt free and can’t wait. Would never have happened without their help. Reviewed on: 23rd May 2025

Smooth process and helpful advice

I accrued a lot of debt after an injury and it got sent to myriad debt collection agencies. I have tried to manage it myself and it was overwhelming. I'm on a debt management plan now and less drama. I have used Stepchange website a lot to help in making changes and contacting creditors. Just need the cost of living to go down a bit so I can get debt free quicker! Reviewed on: 23rd May 2025

StepChange is an ESSENTIAL lifeline...

StepChange has provided a crucial lifeline to me. The advisers are all very friendly, efficient , knowledgeable and above all sympathetic. Even in the darkest moments they have proved to be a guiding light when all seems lost. They are genuinely an Emergency Service and essential - especially in these very turbulent times. Very highly recommend their services if you find yourself in need of guidance and structure if you have money troubles. Reviewed on: 23rd May 2025

Honestly cannot praise Stepchange enough.

Honestly cannot praise Stepchange enough. Like many others I was in a hole sinking hard and fast that I just couldn’t get out of. I was stressed all the time, dreading the sound of my letterbox going knowing it was going to be yet another debt letter. Stepchange have helped me seriously improve my whole life, I’m paying my debts off at an affordable rate each month, I sleep better, I’m not stressed anymore and I’m just generally happier. Reviewed on: 23rd May 2025

Ii could finally sleep.

I could finally sleep. At the time when I found out about step change I was going through really awful financial issues. They helped with an affordable pla. And I could stop worrying. Reviewed on: 23rd May 2025

Easy and Simple service

Easy and simple online self set up for DMP, quick and efficient at sorting it out with creditors and getting direct debit set up. Used online customer service chat and was easy and friendly service. Has helped ease the stress of debts and getting them all together Reviewed on: 23rd May 2025

Peace of mind

Really helpful when you are feeling overwhelmed and they help you to see a way through Reviewed on: 23rd May 2025

They are the best

From the first till now there was no complaint stepchange worker are the best alway support me Reviewed on: 23rd May 2025

Simply the best.

They were so helpful and non-judgmental they put our minds at ease. They also keep us up to dare on when our debts will be cleared. Reviewed on: 23rd May 2025

Excellent service

Very helpful, excellent service, life changing Reviewed on: 23rd May 2025

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