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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very easy to communicate and professional help

Very easy to communicate and professional help Reviewed on: 2nd May 2024

Accessible debt management for everyone.

Very easy process to getting support to manage debt. Reviewed on: 2nd May 2024

debt management

allways available and helpful. never to o busy Reviewed on: 2nd May 2024

Hang in your plan will succeed

Taught me life lessons on budgeting and general money management. I would say it is difficult at the beginning. But when you see your debt pile dwindling. It's a great feeling. Reviewed on: 2nd May 2024

VERY COOPERATIVE.

VERY COOPERATIVE. VERY HUMBLE DEDICATED TO HELP, PROFESSIONAL,UNDERSTANDING, AND ON TOP ALWAYS FEELS THAT THEY ARE THERE ONLY FOR ME. EXCELLENT Reviewed on: 2nd May 2024

my debts

`i was in a mess and i heard about Step change they helped mi in sorting payment with creditor's which has and is helping me Reviewed on: 2nd May 2024

Very happy with the help :)

Had loads of debts and stepchange helped me feel like I could get them all paid and be debt free. It is very easy to sort with them and I would definitely recommend. Reviewed on: 2nd May 2024

Overall good service but difficult when it comes to...

Overall good service but difficult when it comes to communication with creditors as Step change state it’s customer who should be liaising with creditors and creditors want to hear directly from Step change. So the costumer is left in between and nothing gets sorted until it gets escalated or complain made. My debt repayment was delayed because of this. Reviewed on: 2nd May 2024

Easy and efficient

Easy and efficient excellent service would highly recommend if you’re going through financial difficulties Reviewed on: 2nd May 2024

Very supportive and very helpful

Very supportive and very helpful throughout the whole process. After setting up the plan they were also very helpful Reviewed on: 2nd May 2024

Alternative products

Debt advice
from National Debtline 4.91 from 7 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews
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