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StepChange: Debt Management reviews

4.95
Based on 14,631 reviews, last reviewed 16th Jun 2025
166650% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
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0%
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Latest highest rating:

5

Such an amazing charity who help those that need it. Such an amazing charity who help those that need it. Reviewed on: 16th June 2025
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Daniel

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025
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L

About this product

StepChange Debt Management reviews (14631)

Review of the StepChange, Debt Management:

Was made to feel not alone.

5
Was made to feel not alone. Are always very helpful and friendly when you call Reviewed on: 1st May 2024

Incredible Support During My Toughest Time

5
I am extremely satisfied with the service I’ve received from StepChange. From the very beginning, they treated me with respect, compassion, and understanding—something I truly needed while facing the stress and anxiety of debt. Their advisors were knowledgeable and non-judgmental. They took the time to understand my financial situation and provided me with clear, realistic options. Thanks to their support, I now have a manageable plan in place and, more importantly, peace of mind. StepChange has helped me regain control over my finances and feel hopeful again. I honestly don’t know how I would have coped without their guidance. If you’re struggling with debt and don’t know where to turn, I highly recommend StepChange. They make a difficult situation feel a lot less overwhelming. Reviewed on: 12th June 2025

You always give excellent service I am still Recei...

5
You always give excellent service I am still Receiving your messages and I haven’t left All I wanted to do was reset up my direct debit please contact me so we can resolve my problem with my payment. Thanks Reviewed on: 12th June 2025

Feeling less overwhelmed and on top of it

5
Feeling less overwhelmed and on top of it Reviewed on: 12th June 2025

New lease of life

5
My debt management plan really has sorted my life out financially! Reviewed on: 11th June 2025

Wish I had known earlier .

5
Wish I had known earlier . Cutteous, kind, empathic Reviewed on: 11th June 2025

Never a bad experience, great customer service

5
Never had a bad experience, I struggle to discuss my finances and the customer assistants are so thoughtful and helpful with organising your money income and expenditure Reviewed on: 11th June 2025

I’m very relieved my debt problem.

5
I’m very relieved my debt problem.. helps very well thank you so much .. Reviewed on: 11th June 2025

Support during a challenging time

5
StepChange has been a beacon of support during a challenging time. Their advice was clear, compassionate, and completely free—making a real difference when I needed it most. I felt listened to and guided every step of the way. Highly recommend their services for anyone facing financial stress. Reviewed on: 11th June 2025

Stepchange helped me get my feet back on the ground.

5
Stepchange helped me get my feet back on the ground. They were always helpful and considerate of personal circumstance . Would strongly recommend them Reviewed on: 11th June 2025

The shining Knights of Step Change .

5
SC was a light in the darkness of my idiocy with money . They gave me a big shoulder to lean on . Reviewed on: 11th June 2025

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